Mercedes-Benz of Naperville - Service Center

Very good service and communication. Frank A is always on top of things. This is our second vehicle we have taken to MB of Naperville and never any issues. Frank A is always on top of things. This is our second vehicle we have taken to MB of Naperville and never any issues. More

I am very happy with the service I’ve received at this location. Their employees are friendly and accommodating. I could go to a dealer closer to my home but I feel comfortable working with this dealershi location. Their employees are friendly and accommodating. I could go to a dealer closer to my home but I feel comfortable working with this dealership. More

Every time I dropped my car for check ups would receive the car back with other issues, including employee's mistake and not detail oriented. This will result to going back and forth to the dealership to h the car back with other issues, including employee's mistake and not detail oriented. This will result to going back and forth to the dealership to have the car properly repaired. Service team need to treat the cars with more attention and careful to not leave scratches and damages, and supervisor needs to check the car before calling the owner to pick it up. Management is on top, sadly they have to jump in to help the situation as some service advisors give bad customer service, rude attitude, and they would try to get rid of you as fast as possible, careless. Definitely did receive the Mercedes brand standard service. More

. .thanks to Manuel at MB Naperville service handling a warranty issue on work done before warranty issue on work done before More

AS ALWAYS I WAS CERTAINLY PLEASED WITH THE SERVICE PERFORMED. HAVING TO BE ABLE TO USE A BRAND NEW CAR IS ALWAYS A PLUS WHEN LEAVING MINE FOR SERVICING PERFORMED. HAVING TO BE ABLE TO USE A BRAND NEW CAR IS ALWAYS A PLUS WHEN LEAVING MINE FOR SERVICING More

The staff here is very professional and polite. The move very diligently to get customers in and out of the dealership. I highly recommend this dealership for all your Mercedes needs. The move very diligently to get customers in and out of the dealership. I highly recommend this dealership for all your Mercedes needs. More

Welcoming and attentive staff. Always appreciate my busy. Show patience and are thorough with explanations. Always appreciate my busy. Show patience and are thorough with explanations. More

Hi i was there for oil change it was fast service thanks but the coffee machine was broke :( but the coffee machine was broke :( More

Great facility. Service gets the car in quickly. Loaners are available if the car has to be there 2hrs or more. Nice lounge area. Service gets the car in quickly. Loaners are available if the car has to be there 2hrs or more. Nice lounge area. More

I scheduled a 130K service on my 2013 C300 and was informed that my rear subframe was rusted all the way through and needed to be replaced. I am so glad that the technician found that during his inspe informed that my rear subframe was rusted all the way through and needed to be replaced. I am so glad that the technician found that during his inspection. Thankfully, the cost was covered in its entirety by Mercedes-Benz. I have kept up with my vehicle services for the last 10 years and have found this dealer to be exceptional. Most recently, I was working with Nick Scumaci, Assistant Customer Care Manager, who was phenomenal. He was very professional and went above and beyond to assist me with getting my car repaired in a timely fashion as well as arranged for a loaner vehicle and I really appreciated that. Thank you to the team of Mercedes-Benz of Naperville. More