Mercedes-Benz of Naperville - Service Center

Service was excellent. All my questions were answered in a professional manner.. Car was received on time and agent gave me a call inbetween to check about a part before r All my questions were answered in a professional manner.. Car was received on time and agent gave me a call inbetween to check about a part before replacing it. More

Service department diagnosed and corrected an elusive issue with the shifter. I was kept informed and provided a ride home and picked up the next day when the car was ready. Have to mention that they als issue with the shifter. I was kept informed and provided a ride home and picked up the next day when the car was ready. Have to mention that they also washed the car and vacuumed the interior- nice 'extra' touch. Over 10 years with this dealership's both sales and service people- always a positive experience. More

Exceptional customer service was provided when I went in for an oil change. Very pleased with the overall experience. for an oil change. Very pleased with the overall experience. More

There was issue with billing. I had to call the dealership service director/Vp, who was on vacation and left a voice message with my billing issues. And then the service represent I had to call the dealership service director/Vp, who was on vacation and left a voice message with my billing issues. And then the service representative redid the bill. Not a pleasant experience. Didn’t feel like I was doing business with a Mercedes dealer. More

Kevin was very knowledgeable and kept me informed on the work that was being done. It was easy to pick up my car and the process was very quick. work that was being done. It was easy to pick up my car and the process was very quick. More

Mercedes Benz of Naperville more than exceeded my expectations. would strongly recommend their service department to others. expectations. would strongly recommend their service department to others. More

Great service team. Excellent communication, loaner was ready when I arrived, car was ready a day earlier than expected - top notch service Excellent communication, loaner was ready when I arrived, car was ready a day earlier than expected - top notch service More

Great service team. Writers are friendly and knowledgeable. Techs are top notch. Car came back clean and looking great. Writers are friendly and knowledgeable. Techs are top notch. Car came back clean and looking great. More

I made on an appointment online after calling and being told I had to make an app online only. I always asked for a loaner upon drop off in order to be able to run the rest of my errands, especially on thi told I had to make an app online only. I always asked for a loaner upon drop off in order to be able to run the rest of my errands, especially on this day, when I’m dropping off the car and want to get around to do what I have to do before I picked up my vehicle and headed home. When I arrived to drop off the car, I was told they had no loaner cars and that if I needed one, I needed to call and let me know when I scheduled the reservation. I was ubered home by the dealer which was fine. The dealer finished in about four hours and I was ready to pick up my vehicle. When I arrived to the dealer, the tech sent me to the cashier and sent me on my way. The is the complete opposite to what my experience is typically like at Mercedes of St Charles. Typically, when I pick up from St. Charles, the tech takes the time to take me to their desk and go over what I got done, as well as the overview of the diagnostic if any of the vehicle. This was not my experience in Naperville. In my mind, I thought that perhaps they didn't find any issues, or he was busy (didn't seem applicable). A few days after my appointment, I received an email from the dealership explaining that my vehicle still needed maintenance. This is inconvenient because if the tech had taken the time to out of his day to let me leave with the "Luxurious Mercedes Benz" experience, he would have gone over the diagnostic with me and I would have made an appointment the day of. I live closer to Naperville. Moving forward, I will just make the trip to St Charles. More

Great customer service team! Staff had Excellent communication and very accommodating to my busy schedule. Staff had Excellent communication and very accommodating to my busy schedule. More