Mercedes-Benz of Naperville - Service Center

Richard is one of the best service managers in the industry and a reason to buy a car at this dealership. industry and a reason to buy a car at this dealership. More

As usual, my service representative was fantastic. He kept me informed throughout the process and was always extremely timely with his responses and calls. Once at the service center, the work was p He kept me informed throughout the process and was always extremely timely with his responses and calls. Once at the service center, the work was performed in a very reasonable amount of time and I was on my way satisfied with the overall experience once again. More

Nice people but service is questionable every time I go regaining my tire service work. regaining my tire service work. More

Excellent service. Frank took care of everything and provided updates on the car. Once again excellent service. Frank took care of everything and provided updates on the car. Once again excellent service. More

I always work with Kevin Vosburgh my trusted service advisor at Mercedes of Naperville. His professionalism and knowledge are impressive and appreciated. I value the personal relationship we have devel advisor at Mercedes of Naperville. His professionalism and knowledge are impressive and appreciated. I value the personal relationship we have developed over many years. Beyond that the service work is always performed very well. Great dealer and great service. More

Simple Online Scheduling and the service department took care of my requested repairs in a very reasonable amount of time ! care of my requested repairs in a very reasonable amount of time ! More

Customer Care Mgr was friendly, professional and thorough. I was informed of status and any additional work needed every step of the way. The only disappointment was that the car was not washed on thorough. I was informed of status and any additional work needed every step of the way. The only disappointment was that the car was not washed on pick up after having it for several days. I brought the car in just cleaned, I would have expected the same on pick up. More

The people at this location are very nice, friendly, respectful and courteous. The atmosphere is welcoming, I would definitely bring my car for future servicing, if needed, and refer others. When it's t respectful and courteous. The atmosphere is welcoming, I would definitely bring my car for future servicing, if needed, and refer others. When it's time for me to upgrade, I will purchase from here!!💓 More

Adam Dellert, Service Advisor is the best! He provided amazing customer service and I have high standards. I own and operate a Convention Planning business and send a lot of business to Ritz He provided amazing customer service and I have high standards. I own and operate a Convention Planning business and send a lot of business to Ritz Carlton and Four Seasons hotels. When I tell you Adam provides 5-Star, 5-Diamond service is an understatement. He treats your car as if it's his, and your money as if it's his. Don't take your car to any other Mercedes dealer for service. Take it to Mercedes-Benz of Naperville! More

Very easy to get an appointment. Service advisor Kevin very friendly and informative. The work was completed on time. I would highly recommend this dealership. Service advisor Kevin very friendly and informative. The work was completed on time. I would highly recommend this dealership. More