Mercedes-Benz of New London

just nowVery very bad and awful experience!! I saw so Very very bad and awful experience!! I saw so many five stars here and easily gave reliance to them! They are lier . they only go after your money Very very bad and awful experience!! I saw so many five stars here and easily gave reliance to them! They are lier . they only go after your money . Service department give me price $445 for my vehicle Service -B, once my vehicle reach service center they code me $650 for service B . Note :-- without any additional work ,only for service - B . They ruined my all day . It's my commercial vehicle due to this im not able to work . Be careful never ever don't visit this service center doesn't matter how much emargency you have.Customer service is absolutely horrible. More

Service & Sales Outstanding Once again, the staff at Carriage House Mercedes-Benz has exceeded my expectations. During a recent visit for an air bag replacement, Patrick and Jaso Once again, the staff at Carriage House Mercedes-Benz has exceeded my expectations. During a recent visit for an air bag replacement, Patrick and Jason in the service department were courteous and efficient. Likewise, in sales, Richard Brooks provided a best-in-class experience. I was pleasantly surprised to learn of Richard’s return to the Carriage House team. With Richard’s help, the decision to purchase another GLC 300 was an easy one. Similarly, dealing with financing can be intimidating, but not with Kate Burrell. Kate took the time to explain all the available options, and made the paperwork process painless. Over the years, my experience with vehicle purchases, service, and repairs at Carriage House have always been positive. I look forward to the miles ahead. More

I had the pleasure of having my Benz serviced by Carriage House & was excellent in all facets including the quality of work & the manager’s assistance in solving my maintenance problem. House & was excellent in all facets including the quality of work & the manager’s assistance in solving my maintenance problem. More

Truly Exceptional Sales Experience We had a wonderful experience purchasing our car from the team of professionals at Carriage House of New London. With their assistance, we were able t We had a wonderful experience purchasing our car from the team of professionals at Carriage House of New London. With their assistance, we were able to custom order our hand built 2019 AMG GTC. More

I was sold a “certified” car which was in an accident untrustworthy , I was sold a certified car that was in a front end accident . Cost me thousands of dollars to fix . Another Benz dealer and body shop untrustworthy , I was sold a certified car that was in a front end accident . Cost me thousands of dollars to fix . Another Benz dealer and body shop said they should have seen the problem and fixed it before it was sold to me. More

A pleasant buying experience. I dread the car shopping experience, but found Christine to be very easy to work with. She was not at all pushy and was very accommodating. She made t I dread the car shopping experience, but found Christine to be very easy to work with. She was not at all pushy and was very accommodating. She made the test drive and delivery very convenient. She also patiently and promptly answered my questions. I would absolutely buy another car from her. She is an asset to the dealership. More

Commercial buyer I purchased a sprinter van with Christine Littlefield in December 2017. I buy vans and commercial trucks every year from several different dealerships I purchased a sprinter van with Christine Littlefield in December 2017. I buy vans and commercial trucks every year from several different dealerships local and regional. Christine’s attention to detail, customer service and overall willingness to accommodate my needs was by far the best experience I have ever had at a car dealership. Christine and Carriage House Mercedes Benz were fantastic to work with and I wouldn’t think twice about purchasing again. Great job! Dan More

Christine Littlefield Christine was a delight to work with. I have already recommended her to friends. She’s a real asset to your dealership. Your service dept has always b Christine was a delight to work with. I have already recommended her to friends. She’s a real asset to your dealership. Your service dept has always been terrific More

They had exactly the car I wanted and the process was quick Christine Littlefield made the process quick and efficient. She was a pleasure to deal with. I’m very happy with the service I received. It exceeded t Christine Littlefield made the process quick and efficient. She was a pleasure to deal with. I’m very happy with the service I received. It exceeded the very good experiences I have had at other Mercedes dealerships. More

Mercedes chop shop My wife and I are in the market for a 450 SUV so we figured the best route would be to go thru Mercedes directly instead of buying privately. We saw w My wife and I are in the market for a 450 SUV so we figured the best route would be to go thru Mercedes directly instead of buying privately. We saw what looked like a decent deal at the Carriage house in new London so we decided to call ahead and make an apointment to check it out. My wife spoke to Gerald who told us he would be glad to help out. When we arrived, he quickly pawned us off on his assistant who was obviously new to the dealership. She took us for a test drive and had a very difficult time answering our questions. The last thing you want when you are in the market for a 45 thousand dollar Mercedes, is to deal with someone who can't answer basic questions. Especially from a dealership that appearantly prides themselves on "superior customer service". We were told that the vehicle we were looking at was in great condition and was serviced and maintained very well from the previous owner. Once we received the service records it turned out to be a bold faced lie. Turns out the car was NEVER serviced at a Benz dealership and had major repairs during the "certification process". There was a laundry list of problems with the vehicle which was obviously why the car has not sold in almost 5 months on the lot. Gerald claimed that the reason it hadn't sold was because he drove it personally. Suffice to say, the whole process was very unproffessional and NOT up to the standards of Mercedes reputation. BUYER BEWARE. More