Mercedes-Benz of New London

Highest priced Cert MB in CT and rude sales person I stopped in on a Saturday , It was about 30 minutes before closing time. I was in market for a used 2014 C300 , I was shopping for a few weeks and pr I stopped in on a Saturday , It was about 30 minutes before closing time. I was in market for a used 2014 C300 , I was shopping for a few weeks and pretty much was looking at 26-30k price range for a low millage Certified preowned. I decided since I checked Fairfield, No Haven, and New Country I should at least take a quick drive to this dealer. The previous week I spent a few days chatting with sales and a sales manager here on a Silver one with AMG wheels. I wanted a certain wheel package - They had one in stock low miles with package I wanted price was a little high but I figured we can chat about that later. The first sales person told me car was sold, so I didn't go down that day. Next day I see it on another website call was told it is available I wanted to discuss price over phone since it was a drive for me they said no have to come down. Call Saturday to see if car is available I was told yes, I drive 67 miles to see it , it was sold week ago. I was annoyed sales person says hey no worries we have lots of cars. This day they had 3 C300s 2014 I don't know if normal or not but they didn't have much in 14 low miles. I Saw one I liked it was a 14 , had 39k miles on it most options, no zenons and wheels I liked it was a dark metal - They were asking 31999.00 at the time most of the 2014s similar features were 27999-29999 at most dealers with over 30k miles. I saw a few at 31-32 but they had miles under 20k. I mention to sales person price seems hi - He says We sell lots of cars it cant be that bad I show him on phone app 9 cars in CT same body type etc in CT certified at MB dealers all under 29k. He says the price is what it is. - I am glad it was I drove to New Country and bought the same car with 14k miles for 29. Dealer closer to me and no attitude from sales they actually negotiated a little bit, got a few services as well. This dealer acted like they were special. Make matters worse I asked him If I can test drive a new coupe because I was considering maybe going new when I saw the new coupes. He laughed said come back next week we close in 30 mins. WOW I am in sales too... No clue what his problem was. I was dressed down that day but I did pull in with my BMW. If you cant take a customer pointing out your prices are high? don't be in sales. I emplore you if your looking at a car here ,Call New country or NorthHaven both are more competitive and sell more cars. More

Car Purchase 5/12/17 BEST EXPERIENCE BUYING ANY CAR EVER!!! JERROLD WINFUL SALES MANAGER, WAS PRETTY MUCH AMAZING, HE ALONG WITH CHRIS MADE MY EXPERIENCE AND PURCHASING PR BEST EXPERIENCE BUYING ANY CAR EVER!!! JERROLD WINFUL SALES MANAGER, WAS PRETTY MUCH AMAZING, HE ALONG WITH CHRIS MADE MY EXPERIENCE AND PURCHASING PROCESS EASY AND SMOOTH AS I TRAVELED TO NEW LONDON FROM WEST HARTFORD CT. I FELT AS IF I WAS TREATED WITH RESPECT AND FAIR IN REGARDS TO MY PURCHASE. STAFF INCLUDING JERROLD WERE FRIENDLY, POLITE AND ACCOMMODATING TO MY NEEDS AND EXPECTATIONS. PRICE OF MY CAR WAS PRICED APPROPRIATE TO YEAR, MODEL AND VALUE, AND JERROLD WORKED EFFECTIVELY TO MEET MY NEEDS. I HAVE RECOMMENDED AND WILL CONTINUE TO RECOMMEND MY FRIENDS, FAMILY AND COLLEAGUES TO THIS DEALER, ESPECIALLY TO JERROLD TO HAVE A SMOOTH EASY TRANSITION WHEN LOOKING TO BY A CAR. THANKS TO GERALD I WENT HOME WITH THE CAR I WANTED, IM EXTREMELY HAPPY THUS FAR! More

Great service on my GLK 350 I will not bring my glk 350 no place else .Kate is great and the professional at this dealership are perfect.My first benz and I definitely will buy I will not bring my glk 350 no place else .Kate is great and the professional at this dealership are perfect.My first benz and I definitely will buy another thx to positive experience I had at carriage house of new london and Kate ! More

Great Buying review My Wife and I bought a 2016 Sprinter passenger van from Carriage House in Nov 2016. Gene was the first person to greet us on the lot before we entere My Wife and I bought a 2016 Sprinter passenger van from Carriage House in Nov 2016. Gene was the first person to greet us on the lot before we entered. Said he would be with us in a minute he was with another buyer. He and your complete staff were great no pressure. I have owned 40 cars in the last 50 years. Have dealt with a lot of dealers none could come close to you group at Carriage House. Keep up the great work. Steve and jo primett More

Great experience This was the nicest car buying experience we have ever had, we live 115 miles away and we will without hesitation return. Mark Gaudette, Olin Murphy a This was the nicest car buying experience we have ever had, we live 115 miles away and we will without hesitation return. Mark Gaudette, Olin Murphy and service manager Geoff Bosse are top shelf. More

Sales room - very good; Service dept - good I had an excellent experience when I went to buy my new car. I've had several repairs made over the 3 years of ownership and I am happy with the serv I had an excellent experience when I went to buy my new car. I've had several repairs made over the 3 years of ownership and I am happy with the service provided me. When there was an issue on my last service visit, they were very helpful in solving my problem and making sure I was satisfied. More

Best experience I purchased first Merc (been buying Audi). It was the best dealership I've ever used. Everything promised was done 100%. There were scratches on one o I purchased first Merc (been buying Audi). It was the best dealership I've ever used. Everything promised was done 100%. There were scratches on one of the panel, it was repainted and blended by skilled painter. And the detailer knew how to do 3 or 4 step polishing, unlike others I've seen before. I do detailing myself using fancy tools for my show car, so I can tell whether detailing job was done improperly. More

High-Quality Used Car Experience Bought a 2006 CLK 350 from Carriage House this fall (2014) and could not be happier with the service, professionalism, and the value for the car. I di Bought a 2006 CLK 350 from Carriage House this fall (2014) and could not be happier with the service, professionalism, and the value for the car. I did my homework and looked at all the prospective cars within a 200 mile radius of my home before making a decision. My first choice was the 2006 CLK350 Cabriolet Convertible at Carriage House, and we came to an acceptable deal for both of us. Couldn't be happier, and dropped the top on the way home! More

Another Great Service Experience This is just another of several Service Department experiences where we were totally impressed with the promptness of the service and also the courtes This is just another of several Service Department experiences where we were totally impressed with the promptness of the service and also the courtesy Patrick and all his associates extended during the process. Having been in the auto industry all my life, I am most impressed with the detail and follow up on everything. We are really very happy with Patrick and Carriage House as our dealership of choice going forward. Many thanks to Patrick and all there.... More

General Maint I needed to have the bulbs changed in my headlights. I called while on the road. The team at carriage house was great. They not only changed the bulb I needed to have the bulbs changed in my headlights. I called while on the road. The team at carriage house was great. They not only changed the bulb but washed the car. All for less than I could have imagined. More