Mercedes-Benz of North Orlando

Flat tire and broken rim repair We were driving from Sarasota to Jacksonville, got a broken rim and flat tire on a highway,came to the dealership at 6pm to get help. We received an We were driving from Sarasota to Jacksonville, got a broken rim and flat tire on a highway,came to the dealership at 6pm to get help. We received an outstanding 5 star treatment from Scott Somerhalder, he was outside of the office showing where to park our car,invited to his office and treated us as a long time well known customers. The whole process of getting a loner car and getting papers signed for repairs took 15 min-very officiant and extremely professional! Very impressive. More

Service/warranty work Purchased my new diesel GL350 in 2014-has been towed twice, first time at 795 miles, then again this past spring since it would not start again-just o Purchased my new diesel GL350 in 2014-has been towed twice, first time at 795 miles, then again this past spring since it would not start again-just out of the blue. Within the last 2 weeks, the engine light appears-new part ordered, put in and when I went to drive it-the check engine light went on again! Mercedes USA sent in a technican for the first no start incident. Once, twice-third time I am done with the service attitude at this dealership-service is not their forte! Left vehicle night before for early service, I received no call as to what time I could pick up my vehicle until I called at 2:30 pm to inquire! Then the blah blah started-well we have to keep the car to drive it 60 miles to make sure it is installed correctly. Really-this and that they needed the car for a few days was never indicated when I called to make an appointment nor when I dropped the car off. No communication at this dealership. Last quote was "I didn't build the car". Yes but you do have the avenue to "service" the customer by contacting Mercedes USA as soon as you see the list of problems this vehicle has had! More

Timothy Furtado is an outstanding employee. His customer service is unparalleled He is always happy to answer your questions. If your not sure of what you were advised he takes the time to explain it again service is unparalleled He is always happy to answer your questions. If your not sure of what you were advised he takes the time to explain it again. This gentleman really represents true customer service. I am glad he is back at the Sanford location. More

Having to be new to Florida and needing to make a large investment, Jerry was knowledgeable, informative and genuine in guiding me getting my new car at right price. Most importantly after the sale he fo investment, Jerry was knowledgeable, informative and genuine in guiding me getting my new car at right price. Most importantly after the sale he followed up to make sure I was pleased with the car and if I had any questions or needed anything else not to hesitate to contact him. As well, I was very pleased with the Jeff (manager). It felt everyone is there for one specific reason that is to provide the best service as whole. Thank you... Sevan More

Sunday Afternoon, Football or trade in my current CPO. I was able to both! Great Dealership, Great Sales (Ivan Bravo) Great Finance (Victor). Don't have to spend all day debating your deal. Very friendly, was able to both! Great Dealership, Great Sales (Ivan Bravo) Great Finance (Victor). Don't have to spend all day debating your deal. Very friendly, easy to work with, got to watch football and home 2 hours before the late game. Living in Jacksonville with 2 Mercedes dealers in town, I would definitely opt to make the drive to Mercedes of North Orlando again! More

We had a great experience working with Ivan, he was very professional yet also very personable. We came to this dealership second after visiting another local dealer where we had a terrible expierence, so w professional yet also very personable. We came to this dealership second after visiting another local dealer where we had a terrible expierence, so was pleasantly pleased with the service we got here. More

I will like to said that your salesperson Ivan Bravo went above and beyond his duty to make us feel welcome and listen to our concern and the reward was the purchase of our dream car. Thank you for all the above and beyond his duty to make us feel welcome and listen to our concern and the reward was the purchase of our dream car. Thank you for all the hard work. More

I live in the Atlanta area and had been looking for a Mercedes Passenger Sprinter for a long time. I found one this past Sat. at Mercedes-Benz of North Orlando. I contacted the dealership at 8:05am, and Mercedes Passenger Sprinter for a long time. I found one this past Sat. at Mercedes-Benz of North Orlando. I contacted the dealership at 8:05am, and by 2pm, the deal was done! I went down to Orlando on Sunday to pick up my new Mercedes Sprinter. When I arrived, my new van was ready and looking great! Everyone at the dealership was great! I would definitely purchase another vehicle from this dealership. More

Mike Etzold goes the extra mile to insure ABSOLUTE satisfaction in servicing my cars. I have three Mercedes automobiles and have never been disappointed or in any way inconvenienced. It is rare for satisfaction in servicing my cars. I have three Mercedes automobiles and have never been disappointed or in any way inconvenienced. It is rare for a dealership to get everything right, on time, and at or under the estimated cost. But that is my experience here. More

I just purchased a Certified Pre-Owned Mercedes S63 and am very pleased with the car. Much of my satisfaction comes from the exemplary way the sale was handled by Syed Shariff (quite possibly, THE best ca am very pleased with the car. Much of my satisfaction comes from the exemplary way the sale was handled by Syed Shariff (quite possibly, THE best car sales associate) and the entire dealership staff. Shortly after purchase, I experienced a tire problem that was not the fault of the dealership. They resolved the issue beyond my expectations and have in every way exceeded any reasonable performance standard. Measured by ease of purchase, this dealership is tops. Prices are more than competitive but VALUE is off the chart. Highly recommended. (I have now purchased both new and used vehicles here and each and every experience has been perfect) More