Mercedes-Benz of North Orlando

Ali was very helpful and provided outstanding customer service. I appreciated his patience and honest approach. He continue to help and support when I have questions. I would definitly recommend him an service. I appreciated his patience and honest approach. He continue to help and support when I have questions. I would definitly recommend him and will continue to refer friends and family. He is a great asset to the team!!! More

Everything went smoothley. From greeting at the door By Adam, to presentaion of the car by Adam, to description of vehicle and its options by Adam and negotiating final sale price. Carlos Reyes was an o Adam, to presentaion of the car by Adam, to description of vehicle and its options by Adam and negotiating final sale price. Carlos Reyes was an outstanding person to work with. Very professional and easy to deal with. He explained all the financing and paperwork and made it a pleasant experience. Additionally, all the sales and service people greet you with a smile and are reaqdy to help you in any way possible. This dealership is a pleasure to visit. More

my automobile shopping at mercedes-benz of sanford was a comfortable no pressure experience . As soon as I entered the front door of the dealership the receptionist politely greeted me and offered me some c comfortable no pressure experience . As soon as I entered the front door of the dealership the receptionist politely greeted me and offered me some cold bottled water " it was a typical florida hot afternoon " I then explained to her that I was interested in a E class I had seen on their website . it was at that time I met my sales associate Chi.. his honest sincere approach was greatly appreciated. his knowledge of the mercedes product line is impressive , Chi patiently took the time to explain every function of the car to me , and even pointed out the one flaw the car had , and informed me that if I decided this car was right for me the flaw would be taken care of at my first convenience . after we had an agreement on the price Chi introduced me to Carlos , the finance director.. He was easy to work with , took the time to explain my financing options , explained the benefits of some optional warranty coverage , and without any pressure let me decide the level of coverage I was comfortable with... after signing on the "dotted line" my sales rep introduced me to my service advisor, the service manager , and a parts department representative in case I had a need for any accessories .. Now for the service department , I set my appointment to take care of the "flaw" that Chi had explained too me it was fast and easy , when I arrived the following monday to have the work performed I was greeted by name by a gentleman outside , who then escorted me to my service advisors desk.. Peter was ready for me ..he explained the service would take approximately 4 hours , my loaner car was waiting for me , and within 15 minutes I was out the door .. when I returned to pick up my car all the work was performed as promised , I think the advantage this dealership has over others is everyone works as a team ... I will definitely recommend mercedes benz of sanford to any of my friends looking for a new car . sincerely , W Burnup. More

Chi Chan of Mercedes-Benz of Sanford is head and shoulders above any of the competition. He was honest and up front with me regarding the trade in value of my car and I didn't have to play games to shoulders above any of the competition. He was honest and up front with me regarding the trade in value of my car and I didn't have to play games to reach the deal that I was after. He went out of his way to earn my business whereas several other dealerships I worked with made little effort. Even after I got my new car Chi continues to follow up and making sure that I am happy. I highly recommend him and this dealership! More

Joseph exceed my expetations with excellent customer skills. He provided information regarding the company helping me decised to do business with your company. Joseph knowledge of the automobiles I lo skills. He provided information regarding the company helping me decised to do business with your company. Joseph knowledge of the automobiles I looked at assisted with my decison to buy. I felt confindent with my deal because of the teamwork displayed by Joseph and carlos in completing my deal. My experience with your employees and quality of service rate A+. More

Ali was very trustworthy to work with. One of the better experiences I've had working with a new car salesman. He was extremely friendly and willing to help as much as possible, even after the sale. I thou experiences I've had working with a new car salesman. He was extremely friendly and willing to help as much as possible, even after the sale. I thought he was very professional and represented Mercedes-Benz of Sanford well. More

This dealership is indeed unique to new car sales. I visited about ten other new car dealers in Leesburg and Mt. Dora, Florida area. I felt no pressure whatsoever when dealing with this company, howeve visited about ten other new car dealers in Leesburg and Mt. Dora, Florida area. I felt no pressure whatsoever when dealing with this company, however, it seems that all other new car dealerships in this area are indeed high pressure. My salesperson was Mr. Blaylock. He was very helpful in describing all the car's equipment and was especially inpressive when talking about the safety features. The dealership's facilities are also very modern and clean. If you're shopping for a new car, check out this dealership. You will not be disappointed. More

I had a fabulous experience with the dealership at every level, from the sales associate, Rick Grove, to the finance manager, Carlos Reyes, and including the general manager. Everyone was attentive, friend level, from the sales associate, Rick Grove, to the finance manager, Carlos Reyes, and including the general manager. Everyone was attentive, friendly and professional. I will return for my service needs and for the purchase of my next vehicle. More

Steve was wonderful to work with. This was a big decision for us and he was patient and understanding of our questions. He would touch base with us weekly to make sure we didn't have any further qu decision for us and he was patient and understanding of our questions. He would touch base with us weekly to make sure we didn't have any further questions. More

Chi was extremely helpful. He answered all of my questions and helped me save money on the purchase of my new car. I negotiated with a total of 5 different sales people at 5 different dealerships. questions and helped me save money on the purchase of my new car. I negotiated with a total of 5 different sales people at 5 different dealerships. He was definitely the most motivated and worked the hardest to earn my business. Dan,(New Car Sales Manager), was also involved in the negotiation of the new car price and the price for my trade in. He was sincere and easy to work with and I feel like I ended up with a great deal. Carlos Reyes, (Finance Manager), is a super nice guy. He is very organized with all of the paperwork and made that part of the process very smooth and pleasant. He went over all of the additional options without being pushy, which I appreciate. I enjoyed the entire process at this dealership and was treated like one of the family. I'm looking forward to having my vehicle serviced there and definately plan on purchasing my next vehicle from Chi and Mercedes-Benz of Sanford. More