Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

The team is fantastic. Both Caiya and Frank make me feel as if I am family. Both Caiya and Frank make me feel as if I am family. More

The service was excellent! !! I came to the dealership and was immediately provided assistance including getting a loaner vehicle.. The dealership has excellent customer service !! I came to the dealership and was immediately provided assistance including getting a loaner vehicle.. The dealership has excellent customer service. More

Caiya has been extremely helpful and understanding. She has guided me through the whole process while my car was in her care. Her customers service skills are first rate. She has guided me through the whole process while my car was in her care. Her customers service skills are first rate. More

I don’t understand why they give people appointments that are supposed to be 1-2 hours and they end up taking 2-3 days without giving you a loaner. It happens every time my husband and I get our car serviced are supposed to be 1-2 hours and they end up taking 2-3 days without giving you a loaner. It happens every time my husband and I get our car serviced there. It is completely ridiculous. You would think a company as prestigious as Mercedes Benz would take care of their customer’s - not this service department. It is only the service departments the sales department is is phenomenal! More

I’m very pleased with the results of having my car serviced at your dealership all of the employees are most helpful and courteous in the car came back in wonderful condition clean and runs well. serviced at your dealership all of the employees are most helpful and courteous in the car came back in wonderful condition clean and runs well. More

The entire service department was very courteous and responsive. They even offered me coffee and snacks. responsive. They even offered me coffee and snacks. More

The staff is personable, professional, and courteous. They seem to always be in a very good mood, and have great dispositions. They seem to always be in a very good mood, and have great dispositions. More

Great service and good service advisors , calm and peaceful environment. Gets job done fairly quickly peaceful environment. Gets job done fairly quickly More

Very good service and Cater to my knees and what do I need to have done with the car need to have done with the car More

Great dealership with excellent and friendly service. Quality workmanship and reasonable turnaround time with loaner cars available. Quality workmanship and reasonable turnaround time with loaner cars available. More