Mercedes-Benz of Paramus - Service Center

Efficient, gracious, helpful, on-time…. . seriously, I needed service, got an appointment, I was welcomed in, checked in, everything explained well, got a loaner that was even better than my . seriously, I needed service, got an appointment, I was welcomed in, checked in, everything explained well, got a loaner that was even better than my own car- got word back as promised and got my car back perfectly repaired, and washed and vacuumed. All by friendly faces. Best ever. More

Had a very good experience they were thorough on the repair and gave me a loaner everyone was very courteous repair and gave me a loaner everyone was very courteous More

We had a great experience at the service. Lee was amazing at keeping us updated and fixed the car very fast! Lee was amazing at keeping us updated and fixed the car very fast! More

The advisor There is great customer service . Patients explain everything with confidence and understanding point of view. Patients explain everything with confidence and understanding point of view. More

The person who scheduled the service on the phone was why I wouldn’t recommend to someone and have you a three star, which is generous. The service person on site was great, David. The phone person was not a I wouldn’t recommend to someone and have you a three star, which is generous. The service person on site was great, David. The phone person was not at the level of professionalism I’d except from Mercedes. For example, the car wasn’t due to be serviced and I shared that; nevertheless she was very argumentative and frustrated that I wanted a service in between dates. She didn’t want to schedule it - it took me saying I need it done and then she kept questioning me. Then she said what type of service without sharing the types and quite frankly I don’t know the differences but I said whatever we didn’t do last time and to make sure that it is an overall check up. That took push back too. Finally, she didn’t give me the option to stay on-site, which once I got there (again David was great) David said it’s fine but I should have said that in the call (again, I was never given the option). Bottom line- phone customer service needs refinement and training. More

Wait time was a bit long getting checked in but the service was great and Lee was very helpful in clarifying any questions that I had. service was great and Lee was very helpful in clarifying any questions that I had. More

Troy is an amazing service representative of this company. He makes it possible for me to enjoy my investment through this car dealership. Because of him I look forward to a long partnership with Mer company. He makes it possible for me to enjoy my investment through this car dealership. Because of him I look forward to a long partnership with Mercedes-Benz. He is not afraid to teaches you about your car and the proper usage of the technical and mechanical aspects of such an advanced machine. More

This was my first visit to Mercedes Benz of Paramus and I have to say it was a great experience I will be coming back for all maintenance have to say it was a great experience I will be coming back for all maintenance More

Phenomenal service phenomenal team! 100 stars! Thanks so much for all you do! Extremely grateful. 100 stars! Thanks so much for all you do! Extremely grateful. More

I'm happy to participate in the survey and hope that continues to be the case. I've been using this dealership for more than 10 years and I've worked with many different people. This time I worked with continues to be the case. I've been using this dealership for more than 10 years and I've worked with many different people. This time I worked with Ashley. She was great at communicating and really kept me fully aware of what was going on and when I could expect my repair to be completed, and the cost involved. Easy-peasy for a busy lady like myself! The guys at the car pick-up area are really nice and professional. I must mention Theresa because she rocks too! FYI: I live closer to Caldwell but will continue to be a customer at Paramus. Thanks Ashley James! More