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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
941 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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941 Reviews of Mercedes-Benz of Paramus - Service Center
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November 02, 2018
Excellent I been coming here for over 10 years. This place has the best service. The employees are kind. Overall this place is excellent ..I recommend this plac I been coming here for over 10 years. This place has the best service. The employees are kind. Overall this place is excellent ..I recommend this place. More
by PRIYAKUMAR75
Verified CustomerEmployees Worked With
Osiel Mancha, Jamali Howell, Kristin Mascola, Nick Peresunko, Axel Arroyo, Jasmine Suarez, Dan Murphy, Alexandra Hidalgo, Dave Delaney, Margaret McNulty
November 02, 2018
my experience at Prestige Mercedes dealership Complete satisfaction, vehicle was fixed in a very timely fashion. Service representative and technician was very curtious. Performance of vehicle aft Complete satisfaction, vehicle was fixed in a very timely fashion. Service representative and technician was very curtious. Performance of vehicle after the service was very outstanding. Am not associated with any dealership or service. More
by OMOUJA
Employees Worked With
Scott Gordon
November 01, 2018
Key switch problem My problem with the starter switch on my C300 was intermittent and not always reproducible but slowly getting worse. Made it almost impossible to leav My problem with the starter switch on my C300 was intermittent and not always reproducible but slowly getting worse. Made it almost impossible to leave the car with a valet service. But you found the problem and fixed it! Thank you. More
by james@jamesandsamiracook.com
Employees Worked With
Scott Gordon
November 01, 2018
Very satisfied Scheduled my appointment a week in advance and had the vehicle back in the same day. Theresa was very pleasant and called me twice, once to let me kno Scheduled my appointment a week in advance and had the vehicle back in the same day. Theresa was very pleasant and called me twice, once to let me know what was being done and second to let me know the vehicle was ready. Only issue I have is the loaner vehicle wait...typically waiting 3 weeks to get a loaner vehicle for a service appointment is not what i'd expect. I had to settle for a drop off ...... More
by rich39
Employees Worked With
October 31, 2018
Service Perfection My first service experience on my GLS550 was perfect. Jose the valet made the delivery and pick up process a snap. He is both friendly and courteous My first service experience on my GLS550 was perfect. Jose the valet made the delivery and pick up process a snap. He is both friendly and courteous. He also runs around like a professional athlete, and keeps this busy shop running like a finely tuned Rolex. Dan Murphy was my service representative and was friendly, efficient, and well spoken. He delivered on everything he promised, and called me when the vehicle was complete so I could pick it up early. If you folks keep this up, I will be converting all my vehicles over to Mercedes. You should be proud of delivering the kind of customer service that people hope for, but usually do not receive. In fact, this is why I left Benzel Busch. Keep up the good work and thank you. More
by BRECTOR1019
Employees Worked With
Jose the valet, Dan Murphy
October 31, 2018
Dissapointing!!! Just to start off, I am an ASE Certified Technician. So I bring my 2013 GL450 to Mercedez-Benz of Paramus and I explained what the issue was with my c Just to start off, I am an ASE Certified Technician. So I bring my 2013 GL450 to Mercedez-Benz of Paramus and I explained what the issue was with my car. Loud noise at cold start only which is the Timing Chain Tensioner, my service advisor Teresa was very nice and she wrote down the issue but just to check it the charge was $179. All you need to do is start then car when engine is cold and you will hear it right away so that's a 5 min job which I agreed to pay the hourly labor rate. Than I get a call that my coolant bleeder hose is leaking so bad that it needs to be changed right away. So that's another hour labor plus parts. When all said and done, I paid $331 in labor which was very upsetting to me since the whole job that they did took less than 20 min for both issues. It was a little plastic hose right on top of the engine attached by 3 clips, not even screws. On top of that they charge me another $20 to dispose the little plastic tube. This is very dissapointing service and Mercedes-Benz of Paramus will never see my cars or my family's cars there every again. More
by AVO
Employees Worked With
October 30, 2018
Disappointing I had my tires rotated as part of my 70k service. Given that I have a Mercedes GLK, the tire pressure is intended to be higher in the rear (40psi) as I had my tires rotated as part of my 70k service. Given that I have a Mercedes GLK, the tire pressure is intended to be higher in the rear (40psi) as compared with the front (35psi). When the dealership rotated my tires, they did not rebalance my tire pressure. They only rotated the backs to the front. This caused me to have to make an additional trip to a service station to have this fixed. More
by User
Employees Worked With
Scott Gordon
October 29, 2018
Excellent Service! It is headache free service and people is nice to talk! Everything go smoothly and helpful! Service Dept give me a E300 to drive for help! Thanks! It is headache free service and people is nice to talk! Everything go smoothly and helpful! Service Dept give me a E300 to drive for help! Thanks! More
by GTTIC
Employees Worked With
Michael Messina, Steve Dufalo
October 25, 2018
Great service Could not ask for better great service gave me a beautiful loaner no stress will return again comunicated great very helpful good service keep up the Could not ask for better great service gave me a beautiful loaner no stress will return again comunicated great very helpful good service keep up the good work More
by DUANENELSON485.DN
Employees Worked With
October 25, 2018
Service and Repair Mercedes of Paramus is a great place to come to for service. They are kind of pricey but they take they're time and do a nice quality job. Also I was Mercedes of Paramus is a great place to come to for service. They are kind of pricey but they take they're time and do a nice quality job. Also I was able to get a loaner while they were repairing my vehicle. Employees are friendly and very helpful. I will return. More
by Mo
Employees Worked With
Richard Lombardi, Glenn Morato
