Mercedes-Benz of Pembroke Pines - Service Center

What's going on? ? Dropped the car off for a 7AM service appointment. Two days later, despite email inquires sent, voicemails, and two messages left for the service ? Dropped the car off for a 7AM service appointment. Two days later, despite email inquires sent, voicemails, and two messages left for the service manager requesting call back, I am still waiting. What a disappointment. Perhaps KIA or Hyundai may provide better level of service than MB. I'm starting to think that I may be nuts for expecting to get an update after leaving my car there for two whole days. Unbelievable!!!! Although this is my 3rd MB, I will certainly reconsider another make just to avoid this type of unnecessary headache. Perhaps this is an AutoNation issue? p.s.: I really don't like to leave this type of negative message for a business but since I'm being put on hold for so long and continued to be avoided, I am putting my time to better use. More

I have never had an unpleasant situation at my dealer location in Pembroke Pines,FL. They always endeavor to explain in details the issues they found with my car and what was done to address. They call t location in Pembroke Pines,FL. They always endeavor to explain in details the issues they found with my car and what was done to address. They call to keep me updated on teh progress on the repairs. More

Rey was very nice and explained everything the car needed and aslo was helpful with the cost for services. and aslo was helpful with the cost for services. More

People here super nice. It’s the big why we follow Mercedes Benz all over the world. It’s the big why we follow Mercedes Benz all over the world. More

Excelente servicio ! ! Te explican bien lo que van hacer. Muy amables al recibir y entregar el carro. ! Te explican bien lo que van hacer. Muy amables al recibir y entregar el carro. More

Overall great service. Pedro was very helpful! I appreciated the easy access Lyft ride and phone text when car was ready. Pedro was very helpful! I appreciated the easy access Lyft ride and phone text when car was ready. More

Always a pleasure dealing with the staff at Mercedes of Pembroke Pines. Kudos to Melvin Haynes for always caring for his customers and going above and beyond. Pembroke Pines. Kudos to Melvin Haynes for always caring for his customers and going above and beyond. More

The staff was very helpful and courteous. They were supportive and super friendly. I will definitely recommend them to family and friends. They were supportive and super friendly. I will definitely recommend them to family and friends. More

Excellent service. Peter was great and professional answered all of my questions was very helpful and knowledgeable Peter was great and professional answered all of my questions was very helpful and knowledgeable More

Excellent service. Peter was great and professional. I liked being able to work at one of their stations in the dealer lobby while they were working in my car. Service Peter was great and professional. I liked being able to work at one of their stations in the dealer lobby while they were working in my car. Service was done quickly, and I didn't miss a whole day waiting. More