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Mercedes-Benz of Pembroke Pines - Service Center

Pembroke Pines, FL

4.2
372 Reviews

372 Reviews of Mercedes-Benz of Pembroke Pines - Service Center

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April 04, 2023

No lo recomiendo a nadie muy mal servicio estuve 2 semanas jestionando un appoimen para mandar a hacer una llave para mi auto porque ellos me dieron una segunda llave de otro auto que no le servia al More

by eveliomartin
Recommend Dealer
No
Employees Worked With
Moises
Report | Print
Apr 07, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hola, estamos profundamente decepcionados por su experiencia en Mercedes-Benz de Pembroke Pines. Nuestro gerente general desea ayudarlo a cambiar su experiencia. Si está dispuesto, comuníquese con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarlo.

Apr 07, 2023 -

eveliomartin responded

Después de lograr la cita me costo pagar $764.98 dinero que yo no debia pagar por un error que ellos cometieron ,en todo momento estuve tratando de solucionar eso pero me fue imposible , después que mende hacer la llave nunca se comunico con migo el señor Cristian Ruis que fue el que me atendió para dejarme saber que ya la llave esta en el Diller pero tampoco me fue posible comunicarme con el al número que el me dio en ese momento, después me diwron una cita para programar la llave con 12 dia de espera en verdad me a decepcionado el Diller de la mercedes benz de pembroke pine, espero que ese comentario les sirva para mejorar su servicios ,atentamente, Evelio Martin .Gracias teléfono 786 487 1689

April 02, 2023

They took the time and effort to take care of the problem I had with my car. More

by Prez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Apr 06, 2023 -

Mercedes-Benz of Pembroke Pines responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

March 30, 2023

Romeo was attentative and informative about my car The place was organized and clean and everyone was nice More

by headdoc4p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
romeo
Report | Print
Apr 03, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

Apr 03, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

March 30, 2023

The service department was very attentive to me from the moment I arrived. I had a favorable experience. More

by Chardmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Haynes
Report | Print
Apr 04, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!

March 29, 2023

I enjoyed visiting the Mercedes Dealer at Pembroke Pines, because they focused on the customer. Melvin was excellent as my service agent - he was knowledgeable, kind, good communicator, and attentive to time More

by Joshuapadron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin in the service area
Report | Print
Apr 02, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

March 26, 2023

Our service man, Pedro González always takes good care of us! He is very knowledgeable. More

by Roya Fallah
Recommend Dealer
Yes
Employees Worked With
Pedro González
Report | Print
Mar 30, 2023 -

Mercedes-Benz of Pembroke Pines responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

March 19, 2023

Excellent service, very well handled and promptly done. All my concerns were taken care of. More

by Pallavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Haynes
Report | Print
Mar 21, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi Pallavi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 18, 2023

Pedro in costumer service is the best the service was great attention people are very friendly More

by Eandraus1Emilio
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Report | Print
Mar 21, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!

March 16, 2023

The advisor was honest and helpful. The mechanic did a good job. The car wash was good. More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STPHEN HALL
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Mar 19, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 16, 2023

THEY QUOTE ONE PRICE AND WHEN THE WORK IS DONE THERE IS A NEW HIGHER PRICE, HORRIBLE SERVICE. GO ANYWHERE ELSE! DEALERSHIPS ARE SUPOSE TO BE TRUSTWORTHY, THATS NOT THE CASE HERE AT PEMBROKE PINES MERCEDES B More

by BENZEGLS450X4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ORLANDO SERVICE MANAGER AND CHRIS SEVICE DIRECTOR
Report | Print
Mar 20, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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