Mercedes-Benz of Pembroke Pines - Service Center

I brought my 2013 MB E350 to Mercedes Benz of Pembroke Pines for the replacement of motor and transmission mounts on December 26, 2023. What should have been a two-hour job ended up taking nearly two mont Pines for the replacement of motor and transmission mounts on December 26, 2023. What should have been a two-hour job ended up taking nearly two months. Throughout this time, there was a lack of communication regarding the progress of the work. Each time I called for an update, I was told it would be completed "this week." Growing frustrated with the lack of transparency, I requested to speak with the service department director. Finally, my car was completed on February 16th. However, upon returning home, I discovered scratches and dents on the top of my car that were not present before. When I raised this issue with the service manager, Orlando Dominguez, he refused to accept responsibility, citing unclear pictures taken by the service advisor upon receiving the car. His response was dismissive, stating, "If you don’t like the way you’re being treated, service your car somewhere else." Overall, my experience with Mercedes Benz of Pembroke Pines has been deeply disappointing. The prolonged delay in completing the service, along with poor communication and a lack of accountability for damages incurred during the process, leaves much to be desired in terms of customer service and satisfaction. More

Mercedes its well know for the excellent service but this time they when above and beyond. I really appreciate all the attention and prompt response. time they when above and beyond. I really appreciate all the attention and prompt response. More

I purchased my car at this Mercedes Dealership and have always had the best experience! Recently took my car in for service and drop off was an easy and swift process. I was treated with respect and receiv always had the best experience! Recently took my car in for service and drop off was an easy and swift process. I was treated with respect and received great service. They called me to pickup my car the same day and even offered transportation in the case that I didn't have any. Car was returned with all issues resolved and car-washed on the inside and outside as well, I truly appreciated that! Excellent experience. More

Yes - they do a reasonably good job. I would prefer if they could provide a rental, but you have to book days ahead. Compared to Audi (who are more proactive in providing transportati I would prefer if they could provide a rental, but you have to book days ahead. Compared to Audi (who are more proactive in providing transportation), Mercedes is below average. More

As I have become accustomed. Good service and attention.from everybody involved. Even got a car wash. Good service and attention.from everybody involved. Even got a car wash. More

My experience with Mr. Melvin was outstanding. The combination of a knowledgeable and friendly person, and a commitment to customer satisfaction made the process a breeze. Melvin was outstanding. The combination of a knowledgeable and friendly person, and a commitment to customer satisfaction made the process a breeze. I wholeheartedly recommend Mr. Melvin Haynes to be responsible for the servicing of your car, the attention to detail and commitment to delivering a quality service were apparent. More

My service advisers Christian Cruz is professional and helpful to any concerns that i had with the my car. Great customers Services with the loaner. I’m satisfied how the service was done. helpful to any concerns that i had with the my car. Great customers Services with the loaner. I’m satisfied how the service was done. More

Stephen Hall is always pleasant and provides prompt updates on my car with excellent service. updates on my car with excellent service. More

Great service experience with Melvin, he was very kind and courteous. Got me in and out in no time, when my tire needed to be replaced. Thank you Melvin! and courteous. Got me in and out in no time, when my tire needed to be replaced. Thank you Melvin! More

Great service. Well organized, quick and professional. The attention of the agents is very kind. Well organized, quick and professional. The attention of the agents is very kind. More