Mercedes-Benz of Pembroke Pines - Service Center

First time getting service at this dealership. Directions were not clear as to where to find the waiting room. Waited a long time to be picked up by lift, no curtesy vehicle was available. Had to get a ride were not clear as to where to find the waiting room. Waited a long time to be picked up by lift, no curtesy vehicle was available. Had to get a ride back to pick up the car. More

The service I requested was not done.I made the The service I requested was not done. I made the appointment for two issues. A search engine light came on and two days after went off. All they did The service I requested was not done. I made the appointment for two issues. A search engine light came on and two days after went off. All they did was drive the car around and say it was fine and working as it should. After that, they did nothing else. I scheduled a 20,000 miles service that wasn't done and no explanations as to why. I contacted the service specialist via phone and text and never got a response from him. They kept the car for 8 hours and they only took it for a ride and didn't even perform the services I requested. I would have been fine with them not addressing the engine light properly if they had a least done my service. This is the second time I go into this dealership and I thought it couldn't be worse than the first time but I was wrong. More

My service advisor is a very good listener, solved my problem. The turnaround for pick was awesome and I really appreciate how he advised me of the foreseen concerns that need to be attentive to therefo problem. The turnaround for pick was awesome and I really appreciate how he advised me of the foreseen concerns that need to be attentive to therefore my safety on the round is a great concern of his. This service location is caring of the people first. Awesome!!!! Also my advisor is very honest. I did a split payment $500 cash balance on credit card, I turned over the cash; however, all was charged to credit card therefore, I end of over paying and my advisor returned my cash. I’m very appreciative for good honest people working at this location. More

Alway is a pleasure to take my car for service at Mercedes Benz of Pines, my service advisor is very professional! Mercedes Benz of Pines, my service advisor is very professional! More

It was a great experience visiting Mercedes Benz of Pembroke Pines, Excellent attention to the public. Pembroke Pines, Excellent attention to the public. More

On my second Mercedes and over my 6 years with Mercedes I Love this location… My service advisor Pedro is dope, it’s more like talking to a friend about advice for my car, doesn’t feel like a business transa Love this location… My service advisor Pedro is dope, it’s more like talking to a friend about advice for my car, doesn’t feel like a business transaction. More

It is a pleasure to work with my representative Rey Hernandez who is extremely knowledgeable, professional and pleasant and make me feel very comfortable to talk while he listens attentively. Hernandez who is extremely knowledgeable, professional and pleasant and make me feel very comfortable to talk while he listens attentively. More

The people who work there are professionals.they always have people to explain and help you choose your vehicle that you love. have people to explain and help you choose your vehicle that you love. More

I needed my tire changed so the service guy helping me said they can only put run flat tires on my car. Under the impression that was the only solution I told him to replace it. After we were wrapping up said they can only put run flat tires on my car. Under the impression that was the only solution I told him to replace it. After we were wrapping up he said the reasoning is that if I get a blown tire I would need to get a tow truck meaning I could have put whatever tire I wanted, but instead ended up paying almost double because I was lied to. I won’t be getting my service done at this dealership because now I can’t trust what they tell me. More

Fast service, everything was reviewed, letting me know what they were going to do, and what the car needed. Charles Campbell was great! what they were going to do, and what the car needed. Charles Campbell was great! More