Mercedes-Benz of Pembroke Pines - Service Center

Friendly environment Great service, efficient, Friendly environment Great service, efficient, fast Follow COVID prevention measures Stephen Hall was very professional explaining all the car ser Friendly environment Great service, efficient, fast Follow COVID prevention measures Stephen Hall was very professional explaining all the car service process, problems detected and solutions Loaner car was ready And clean More

Good customer service provided by Pedro. Clean dealership and good amenities at the waiting area. and good amenities at the waiting area. More

I spent 5,640 dollars. Picked up the car. Next day was not working had to take it back again. Car is still there dealership not working had to take it back again. Car is still there dealership More

My Service Advisor, Chris Martinez is excellent. He is a good communicator, listens carefully, asks questions for clarification and always makes sure I am satisfied with the service they performed. Facilit good communicator, listens carefully, asks questions for clarification and always makes sure I am satisfied with the service they performed. Facility waiting room is average. More

Excellent service. People very helpful and friendly. I put 4 stars because they don’t have car wash service as many other brands dealers. put 4 stars because they don’t have car wash service as many other brands dealers. More

Very please with Charles Campbell and always have been. He goes above and beyond for his clients. However I am not pleased at all with the service department. I had to pay for a repair they caused when the He goes above and beyond for his clients. However I am not pleased at all with the service department. I had to pay for a repair they caused when the vehicle was serviced. It was fine when I took it in for service and not fine afterward. How does that happen? After taking it back twice, the problem is finally fixed. Reserved and was confirmed for a loaner car but when I got there to drop off my car, none were available. I was without a car for 2 days and my car is my office. Not acceptable. More

My service rep Charles is outstanding in his customer service skills. However my car was damaged in the dealers shop pending repair. Thank you s service skills. However my car was damaged in the dealers shop pending repair. Thank you s More

Excellent customer service! The vehicle was services in a timely manner, and the advisor was very professional. timely manner, and the advisor was very professional. More

Charles Campbel is the best, most courteous service advisors I have ever had advisors I have ever had More

I have previous good experience whit this dealer but in my last visit the customer service was behind the standard level, I had to call several times to get an update and I think I was charged for unnecess my last visit the customer service was behind the standard level, I had to call several times to get an update and I think I was charged for unnecessary work or items. More