Mercedes-Benz of Pembroke Pines - Service Center

stephen douglas really was courteous, helpful and very polite. and keep me up to date with everything that was going on with my car. polite. and keep me up to date with everything that was going on with my car. More

An Exceptional Service advisor Makes allo the difference, especially if He CARES!!!! Carlos Medrano was very Professional, precise and through. Well worth the elevated cost !!! He makes a difficult and co especially if He CARES!!!! Carlos Medrano was very Professional, precise and through. Well worth the elevated cost !!! He makes a difficult and costly Service.... Understandable More

Mercedes of pines always takes care of my car 100 percent. Never disappoints thank you! percent. Never disappoints thank you! More

Stephen Hall I’d always on it to get my car bs k on the road and in good condition. He gives great advice concerning my vehicle road and in good condition. He gives great advice concerning my vehicle More

Romeo Augustin was friendly, courteous, polite, attentive and most importantly an advocate for getting my car repaired in a timely and efficient manner. He went above and beyond. He made sure on my way to th and most importantly an advocate for getting my car repaired in a timely and efficient manner. He went above and beyond. He made sure on my way to the dealership a loaner was already waiting for me to arrive to work on time. I thought the service would be different since my car is approximately 8 years old. Nope! It was even better. I am looking forward to continue my relationship with Mercedes-Benz at the Pembroke Pines branch. Again, Romeo really worked hard in getting everything done and kept me posted along the way. The repairs could have been very costly, however, he made sure it wasn't the case. I truly appreciate his genuine assistance. He did it with his heart and a smile. Made me real comfortable. Arriving at the dealership to pick up my car , the manager always make sure he comes to say hello. Romeo was again waiting for me when I pulled up to make the check out process smooth and expedient. I didn't havre to wait a minute longer. All and all I'm completely satisfied with my recent visit at the dealership. More

Rey was very helpful with explaining and getting all the checks and repairs needed for my car. checks and repairs needed for my car. More

Atención muy profesional , un servicio de excelencia. Súper agradecidos con todos los que trabajan para MB Súper agradecidos con todos los que trabajan para MB More

I had a great experience at Mercedes of Pembroke Pines. Always greeted with kindness from the moment I walk in until I drive off. The dealer is impeccable as well as the cars in the showroom. They always g Always greeted with kindness from the moment I walk in until I drive off. The dealer is impeccable as well as the cars in the showroom. They always give me a second thought on upgrading. The service department as well as the service advisor was prompt, precise and did not take long to get things done. I know car dealers are not everyone's cup of tea but this dealer is definitely an exception. Kudos to the management at this dealer, they know what they're doing and are setting the bar very high in this industry. Highly recommend this dealer. More

I would highly recommend Pembroke Pines Mercedes Benz. Very good service given by Carlos always Very good service given by Carlos always More

What is CUSTOMER SERVICE? the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business. WHICH that’s not what the loaner front desk girl provides! She’s very RUDE, UNPROFESSIONAL! Like why have her there when she treats people like crap!!! I was just sitting in the lobby and over heard a conversation she was having with a customer… Let me tell you how RUDE this lady is! The so called LOANER OFFICER . Her behavior toward customer is unacceptable and manager should look into that. She’s making everyone else in the service department look bad! 🤦🏻‍♀️ More