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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews
Call Service Center (972) 599-0909

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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March 25, 2022

They got back to me about the charge. Work was done well. Got sold what I needed. Jay Henderson did a great job! More

by Amitchell0174
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
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Mar 25, 2022 -

Mercedes-Benz of Plano responded

Amitchell0174, thank you for your 5 star review! We're happy to hear our work was well done and Jay Henderson did a great job! We look forward to serving you again in the future. Take care!

March 25, 2022

I would have loved to have a loaner car as it was very inconveniencing without one. The service itself was good. More

by Noyozee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asif
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Mar 27, 2022 -

Mercedes-Benz of Plano responded

Noyozee, we appreciate your constructive praise and apologize there was not a loan car available during your service. With the supply chain and the chip shortage, our loan car fleet has been negatively affected and we yearn to have a bigger loan car fleet as soon as market conditions permit for it. We look forward to serving you better in future visits when we may have a car available for you. Best wishes!

March 25, 2022

I would like to thank Mr Eli Garcia for an excellent Customer service and for his help. Mercedes Benz of Plano 👌🏿 More

by Celestina Eze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
Report | Print
Mar 25, 2022 -

Mercedes-Benz of Plano responded

Celestina, thank you for your 5 star review! We're glad to hear Eli Garcia was helpful and provided excellent customer service! We look forward to serving you again in the future. Thanks again!

March 25, 2022

Quick friendly service. Great service advisors and loaner vehicles. Super clean and professional environment. Would highly recommend. More

by fourwindsflight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Manther
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Mar 25, 2022 -

Mercedes-Benz of Plano responded

fourwindsflight, thank you for your 5 star review! We're happy to hear our team provided quick and friendly service! We look forward to serving you again in the future. Best wishes!

March 24, 2022

Very efficient friendly clean great snacks and drinks plenty of seating and relaxing areas accompanied More

by Campbell.cecilia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Conor
Report | Print
Mar 24, 2022 -

Mercedes-Benz of Plano responded

Campbell.cecilia, thank you for sharing 5-stars! We're glad to hear our team is efficient! We appreciate your endorsement. Let us know when we may serve you additionally! Take care!

March 24, 2022

Excellent service. Treated customer well. I like the staff who all did a wonderful jobs. Thanks. More

by drmeng2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben
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Mar 24, 2022 -

Mercedes-Benz of Plano responded

drmeng2000, thanks for the five-star rating. We're happy to hear our team did a wonderful job! We appreciate your praise! See you next time. Thanks again!

March 24, 2022

Zach was incredibly helpful, made me feel like I could trust him with any questions and concerns for my vehicle More

by vali.nyaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Mar 24, 2022 -

Mercedes-Benz of Plano responded

vali.nyaz, thanks for the five-star rating. We're happy to hear Zach was helpful and earned your trust! We appreciate your praise! See you next time. Best wishes!

March 24, 2022

Excellent service! Responsive and timely! Worked with my timing parameters to make repairs and my car looks great! More

by Catherine T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Rodriguez
Report | Print
Mar 25, 2022 -

Mercedes-Benz of Plano responded

Catherine, thanks for the five-star rating. We're happy to hear our team was responsive and timely! We appreciate your praise! See you next time. Best wishes!

March 24, 2022

MB Plano has an excellent system in place to provide a superior service experience to their clients. Scheduling, courtesy rides and pickups, friendly and knowledgeable staff, and clean comfortable facilit More

by dealerratermbplano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Report | Print
Mar 25, 2022 -

Mercedes-Benz of Plano responded

dealerratermbplano, thanks for the five-star rating. We're happy to hear our staff is friendly and knowledgeable! We appreciate your praise! See you next time. Take care!

March 24, 2022

Mercedes Plano has always been a great dealership. I chose to buy my Mercedes based on their great reputation. More

by m_stowe6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cobb
Report | Print
Mar 25, 2022 -

Mercedes-Benz of Plano responded

m_stowe6, thanks for the five-star rating. We're happy to hear we're a great dealership! We appreciate your praise! See you next time. Thanks again!

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