Mercedes-Benz of Plano - Service Center

good service, high prices, nice facility, great service rep,, quality service, very very very helpful rep,, quality service, very very very helpful More

I have 17 years experience with MB Plano they have always exceeded my expectations. They always work to satisfy me. exceeded my expectations. They always work to satisfy me. More

Several months ago, I took my 2020 S63 to MB Plano for engine light. This was my first experience with this dealership. To say I was disappointed with the service is an understatement. I was greeted by se engine light. This was my first experience with this dealership. To say I was disappointed with the service is an understatement. I was greeted by service advisor Brian Locke who told me he would update me later that day with the status of the repair. When I did not receive a call, I called to get a status. He told me he thought it was the water pump but needed to run multiple diagnostic tests to confirm. This process continued for 2 weeks when they did confirm that it was the radiator and they will order the parts and begin repair. The repair along with couple other minor repairs took another week. Unfortunately, one of the repairs needed a part to complete which they did not order during the 3 weeks they had my car. Due to lack of foresight, it took nearly another week to complete the repairs. After 4 weeks, I picked up my car; I realized 2 of the repairs were not repaired correctly. I phone Brian who asked me to bring the car back. He took the car back to show the technician, he told me he would have to look into which part needs to be replaced and he would contact me. That was the last time I spoke with Brian. I left him 4 messages without one retune calls. I left couple message for service manager Daniel Adams but never received a callback. With no response, I next left couple messages for service director Stephen Rand. Again, no response. This lack of communication and response from MB Plano indicates lack of care which begins with service advisor right up to the service director. I expected much better from so called premium dealer, but it seems customer service is not priority at MB Plano. I would never recommend this car dealership to anyone. More

My car was taken in promptly. Everyone there is friendly. Drinks and snacks were good and plentiful. The young man who helped me was polite and kept me up to date on the progress of my car. All in all it mad Drinks and snacks were good and plentiful. The young man who helped me was polite and kept me up to date on the progress of my car. All in all it made a not fun activity very pleasant. More

Mercedes Benz of Plano is a phenomenal dealership! They are always going way above and beyond to ensure top of the line, quality service and excellent customer service as well. Zach Vunk, Service Advisor, are always going way above and beyond to ensure top of the line, quality service and excellent customer service as well. Zach Vunk, Service Advisor, is a godsend! I can always count on him no matter what my needs are to service my car. The staff truly values their customers and that is something that is very hard to find! More

Disinterested service. Non existent communication. Got far superior service on my Ford company car. And BMW service is far and away superior Never again far superior service on my Ford company car. And BMW service is far and away superior Never again More

This dealership is very professional and efficient when servicing my car . I've been going there for ten years. servicing my car . I've been going there for ten years. More

In-take process can be a bit busy but overall professional, friendly and knowledgeable. Service and repairs are of the quality I expect from dealership. professional, friendly and knowledgeable. Service and repairs are of the quality I expect from dealership. More

This dealership is excellent! From staff to quality of work. Very efficient. I have used them for my car service for many years and never been disappointed. work. Very efficient. I have used them for my car service for many years and never been disappointed. More

Eli Garcia was thorough, careful and helpful. Cedric While also helped out with my paper work which was appreciatef While also helped out with my paper work which was appreciatef More