Mercedes-Benz of Pompano - Service Center

Wow, super impressed! I am staying in FL for a few months over the winter and received a recall notice on my car. I called Mercedes-Benz of Pompano and was warmly greeted I am staying in FL for a few months over the winter and received a recall notice on my car. I called Mercedes-Benz of Pompano and was warmly greeted by Ben who quickly fielded my request, set me up for a loaner and I was good to go! I was thinking to myself, what a friendly family-owned business. It's not often that people take the time to listen and help you, Ben was in no rush and also gave me information for the damage I had done to my car while I was here. Great 1st impression! Well, I pull up to the dealership and much to my surprise it was a multi-luxury dealer complex. My expectations lowered as I had some not so good experiences where I am from with larger dealerships, and why I have purchased 3 Mercedes from an out of state, family owned dealership. I drive into the service bay, was promptly and warmly greeted by Fabian who got me settled into the waiting room. Within minutes, my service representative Koby appeared and introduced himself. I was even more impressed as he already checked out my car, mentioned a couple of things that were under warranty and asked if there was anything else he could help me with...including the body repair I needed. Koby was a professional, super knowledgable and thorough. He went out of his way to ensure I got my car back within a certain timeframe as it was being shipped home and he delivered on everything he said he would including identifying parts needed to repair my back windows when I got home. This was music to my ears as I had already had my car at the dealership once and although they said they fixed it, it was a problem again within 2 hours of driving. As mentioned, they are out of state so I didn't bring it back or asked for it to be picked up. Glad I will not need to live with this and thank you Koby and the service team for taking the time to test, re-test and identifying the solution. On Saturday morning, I returned my loaner to the dealership and picked up my car. Another positive experience of driving in, paying my bill for tire alignment and was on my way in less than 10 minutes! As I was driving away, I noticed my low tire signal came on and thinking how is this possible, I just got 2 new tires! I drove back, drove into the bay, immediately greeted, shared what was happening and within 90 seconds the attendant did a reset and apologized that they didn't catch it before they returned the car. So glad I went back instead of driving into a gas station and possibly risk over-inflating my tires! In closing, I want to thank the Team here at Mercedes-Benz of Pompano, Auto Nation. From Ben to Fabian to Koby to the Saturday team, greeting me and taking my payment - everyone was fantastic and my experience here could not have been better! Thank you again and I will be back in touch in 2025. More

The facility is very clean and well run. The staff is very friendly and helpful. The staff is very friendly and helpful. More

Returning for same repair. Seat functions not working again. Hopefully this time it will be fixed Seat functions not working again. Hopefully this time it will be fixed More

Excellent customer service, specially Anja Moore. Sh is very prompt knowledgeble and courteous. Great jon ! Sh is very prompt knowledgeble and courteous. Great jon ! More

My service advisor is very thorough and make sure I get the best service job. the best service job. More

Appointment date/time was given in reasonable period; vehicle was taken promptly per appointment date/time and work was properly performed in timely manner. vehicle was taken promptly per appointment date/time and work was properly performed in timely manner. More

Great service Good customer support Very happy Excellent Will be using again Great Great Great happy Excellent Will be using again Great Great Great More

My service advisor was professional efficient and attentive to my bechile issues. Frank is Outstanding attentive to my bechile issues. Frank is Outstanding More

The service department is well organized and very professional. Our service advisor Anja Moore kept us informed of our repair and made sure I had a loaner car while the repairs were being made. S professional. Our service advisor Anja Moore kept us informed of our repair and made sure I had a loaner car while the repairs were being made. She is top notch! More

Love this dealership. .......been with them at least 10 years!! Same great service....same great service adviser (Armando). .......been with them at least 10 years!! Same great service....same great service adviser (Armando). More