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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,535 Reviews
Call Service Center (971) 340-4573

1,535 Reviews of Mercedes-Benz of Portland - Service Center

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May 06, 2022

Excellent Service experience. The best I have seen in a long time. The work was done on time. Everyone was ver professional. More

by JOHNJUL.OLEINIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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May 07, 2022 -

Mercedes-Benz of Portland responded

We appreciate the 5-stars and confirmation of your timely, professional experience!

May 05, 2022

Rod is the most professional service manager with whom I have ever worked. Saying a lot because I am a pretty old guy Who has owned a number of Mercedes-Benz. More

by RICK@TALLEYRESEARCH.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
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May 05, 2022 -

Mercedes-Benz of Portland responded

Hi Rick, We appreciate your sincere compliment for Rod and thank you for the 5-star, feedback!

May 03, 2022

As a person of color I didn’t feel very welcomed. I know the experience could be better. More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember
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May 03, 2022

They have always been great. I love that I can always get a rental car for free More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Soprito
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May 04, 2022 -

Mercedes-Benz of Portland responded

It is a pleasure to earn and keep your business, thank you for the 5-stars. Safe travels, Kathy!

May 03, 2022

We have been dealing with this dealership for years and they have always treated us well. More

by RICHARDAZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
May 04, 2022 -

Mercedes-Benz of Portland responded

Hi Richard, Thank you for your customer loyalty and trusting us with your auto needs. We appreciate the 5-stars!

May 02, 2022

First 10K service took over 3 hours, was not expecting to be at the dealership that long. Did not get any progress updates, either. I had to find someone to ask if my car was finished. Right rear blinker m More

by CHARMARGNE.PEARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
May 01, 2022

I came in on a day that they were short staffed and Brandon was the only one available to take care of me. He did an excellent job. More

by JAYTIKEKAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey, Arthur Dimalanta
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May 03, 2022 -

Mercedes-Benz of Portland responded

We do our best to accommodate all customers and your 5-star acknowledgement is greatly appreciated!

May 01, 2022

Poor communication despite multiple requests for updates, long wait for car to be repaired and various explanations why More

by PAUL.C.JEPSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Acevedo
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May 01, 2022

After being disappointed with Mercedes’ Benz of Wilsonville, this was the next best and only other local choice. More

by Kat1_usa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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May 31, 2022 -

Mercedes-Benz of Portland responded

Thank you for your feedback, Kat!

May 01, 2022

They have Lost a customer for service or for a new car. it’s unfortunate More

by heidibaltazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rod spirito
Report | Print
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