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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,527 Reviews
Call Service Center (971) 340-4573

1,527 Reviews of Mercedes-Benz of Portland - Service Center

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February 17, 2022

Everything was great except one tire needed air the next day. Love the nice car wash. More

by NANCYYBOBPINKNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember name
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Feb 18, 2022 -

Mercedes-Benz of Portland responded

Hi Nancy, We appreciate your kind words and feedback regarding your experience. We want you to know that our doors are always open and we are more than willing to assist our customers as soon as possible. We apologize for the inconvenience caused by the low air in your tire and hope that we can resolve this issue for you as soon as possible. We enjoyed working with you and hope to see you again soon! Take care.

February 15, 2022

Andrew there does a great job. He helped with a new auto as well as a classic wagon. Terrific service. More

by PETER2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Brandon Godbey
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Feb 15, 2022 -

Mercedes-Benz of Portland responded

Hi Peter, thank you for this kind review of Mercedes-Benz of Portland and our team member, Andrew! I'll be sure to share this kind feedback with him. In the meantime, drive safe!

February 14, 2022

Customer service is excellent, very accommodating and polite team, good work done and no further problems. Their complementary amenities are something that will keep me as a customer for a long time! More

by SCARBELLABUNNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Abujamous
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Feb 15, 2022 -

Mercedes-Benz of Portland responded

Thank you for sharing your experience! We are please to know you enjoyed both the service provided by our team and the amenities available to you as our customer. We look forward to having you back for any future service needs.

February 14, 2022

I spent over $1000 on annual service and breaks for my SmartCar, and they didn't even bother to change the headlight. It's a small thing, but details matter, and I expected more. Also, the person I spoke More

by MICKEYJUAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
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February 13, 2022

My experience at Mercedes -Benz of Portland was extremely impressive. They went beyond to accommodate me while waiting for back order parts to arrive. Thank you so much. More

by susan.alfano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Feb 13, 2022 -

Mercedes-Benz of Portland responded

Hi Susan, thank you for your patience as our team worked to get these parts for you in a timely manner. We truly appreciated your business and hope you will reach out to us for any future needs.

February 13, 2022

The drain plug was not replaced as I requested and oil is continuing to leak out of the drain plug. I would like a new drain plug installed as requested. I have a video from the dealership that can be provi More

by ASKBROKERMARK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andres acevedo
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February 13, 2022

Very accommodating to schedule an appointment, the service Director (Brandon) is really customer focused. Ron S. was there for the customer, very polite. More

by JESUS.GOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey
Report | Print
Feb 15, 2022 -

Mercedes-Benz of Portland responded

Hi Jesus, thank you for taking the time to share this kind feedback. We are pleased to know you were able to identify our customer service mentality. Brandon, Ron and the rest of our team look forward to having you back at Mercedes-Benz of Portland for any future needs.

February 09, 2022

Recommended unnecessary service, oil level was low after oil change and left engine covering dirty. More

by PONTIC
Recommend Dealer
No
Employees Worked With
Andrew koontz
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February 09, 2022

Very quick and friendly service. Was informed on recommendations fairly promptly. I am new to the Mercedes’ world, as I inherited the vehicle, and was surprised it didn’t cost as much as I expected More

by byrowilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Feb 10, 2022 -

Mercedes-Benz of Portland responded

Hello, welcome to the Mercedes-Benz family! We are pleased to know your service quote was less than expected and would like to thank you for taking the time to share this feedback following your first visit with our team. Should you have any questions about your new-to-you Mercedes please don't hesitate to reach out. We are here to help.

February 09, 2022

Customer service has not been up to standard. Communication is not good. Service center over charges and misleads More

by Kiren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Acevedo
Report | Print
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