Mercedes-Benz of Portland - Service Center

The price of the service was accurate. The time it took to service my vehicle was not accurate. I took an Uber home and could have waited at the dealership. I was told 3-4 hours and my car The time it took to service my vehicle was not accurate. I took an Uber home and could have waited at the dealership. I was told 3-4 hours and my car was ready way sooner than that. More

Apparently they have changed service department management recently which was a needed improvement. They didn’t find a problem I told them about at a recent service appointment but made another app management recently which was a needed improvement. They didn’t find a problem I told them about at a recent service appointment but made another appointment to research it more fully. More

Service tech failed to note oil copiously leaking from the filter (pinched seal) after the oil service. Oil everywhere at home (in the engine bay, pavement, driveway. We live 50 miles away). Deduced the i the filter (pinched seal) after the oil service. Oil everywhere at home (in the engine bay, pavement, driveway. We live 50 miles away). Deduced the issue with wife's car after she alerted me the car was down a quart of oil shortly after bringing it home. We are grateful that service was able to get her in quickly and remedy the problem. Thanks. More

Paid for a new battery in April ‘24, but the dealership didn’t install it. Found out only when I went to an independent service shop for a different electrical problem and they said did you know your batt didn’t install it. Found out only when I went to an independent service shop for a different electrical problem and they said did you know your battery is date coded 2019? I immediately called MB-PDX but it took 3 days and multiple messages to get a sentient human to talk with me. Upon arriving for my appointment for the battery I paid for they wanted to take 3 hours to do diagnostics. I politely refused and told them again -I want the battery I paid for or my money back. The service agent took my keys in a huff. About 30 minutes later I departed to never return. Lots of independent mechanics shops that will do the same job for less and still use genuine MB parts. More

Dealership has poor trouble shooting. Expects us to accept the illogical reason behind issue. They cannot repair the illogical diagnosis. Expects us to take the car back without them be Expects us to accept the illogical reason behind issue. They cannot repair the illogical diagnosis. Expects us to take the car back without them being able to repair. More

Maurice got me right in. I received the diagnosis, parts are ordered and the repair is scheduled. Fast. Easy. Efficient. I received the diagnosis, parts are ordered and the repair is scheduled. Fast. Easy. Efficient. More

I have been a Mercedes-Benz; client for over 30 years and the staff at this dealership consistently provides the best experience I've had as an owner. What's most remarkable is that is that I have never the staff at this dealership consistently provides the best experience I've had as an owner. What's most remarkable is that is that I have never been passed off from one person to next or been told that my service advisor was not available because whoever is there just steps up immediately to make sure that I get in and out as quickly as possible. More

Eric, we have been coming to you for decades since it was Don Rasmussen. Andy is always so welcoming and wonderful to work with. Don Rasmussen. Andy is always so welcoming and wonderful to work with. More

I recently had the pleasure of visiting the Dealership for a service appointment on my Mercedes-Benz GLE 350, and I must say, the experience exceeded my expectations in every way. From the moment I wal for a service appointment on my Mercedes-Benz GLE 350, and I must say, the experience exceeded my expectations in every way. From the moment I walked through the door, I was greeted by a friendly reception staff who made me feel welcome. They were efficient and took the time to understand my needs, ensuring I felt heard and valued as a customer. The atmosphere of the dealership was immaculate, with a modern design and a clean, inviting environment that reflected the luxury of the brand. Once my vehicle was checked in, I was introduced to my service advisor, who was incredibly knowledgeable. They walked me through the service process and explained what work needed to be done on my car, as well as any additional recommendations, all while ensuring I felt completely informed without any pressure to add services that weren’t necessary. The waiting area was comfortable and well-appointed, with complimentary refreshments and free Wi-Fi, allowing me to catch up on some work while I waited. The dealership even offered a loaner car to go run errands while my car was being serviced. It was refreshing to see such flexibility and customer-oriented options. In addition to the service quality, I was impressed by the transparency of pricing and timing. My car was ready exactly when promised, and the final bill came with a detailed breakdown of the work performed, which gave me confidence in the value of the service. When I picked up my car, it felt like a brand new vehicle. The staff went the extra mile by cleaning the exterior and interior, which was a fantastic surprise. Before I left, service Advisor took the time to ensure I understood the service that had been completed and answered all my questions with patience and expertise. Overall, my experience at Mercedes Benz of Portland was outstanding. From the top-notch service and attention to detail, to the warm and professional staff, I couldn’t have asked for anything more. It is clear that customer satisfaction is a top priority for them. I highly recommend this dealership for anyone seeking reliable service and a luxurious experience that lives up to the Mercedes-Benz standard. I will certainly return for all my future service needs! More

Maurice was great help! Easy drop off, easy pick up. Most definitely recommend working with him! Easy drop off, easy pick up. Most definitely recommend working with him! More