Mercedes-Benz of Portland - Service Center

Mercedes Customer Service is TOP NOTCH I was presented with a service plan upon arrival which outlined in detail the services to be provided along with the cost. I was able to select which I was presented with a service plan upon arrival which outlined in detail the services to be provided along with the cost. I was able to select which services I wanted after Jake explained each recommendation. Upon completion, I was sent a text asking what time I wanted to pick up my car and when I arrived my washed car was waiting for me. Jake is an amazing customer service representative who seems to generally care about my car and me. More

outstanding service Chuck Haga provides excellent personalized service. He is interested in fixing anything that might be a problem, no matter how minor. Very helpful. Chuck Haga provides excellent personalized service. He is interested in fixing anything that might be a problem, no matter how minor. Very helpful. EXCEPT FOR THIS FORMAT WHICH KEEPS ASKING ME TO UPDATE AREAS MARKED IN RED. More

Great service from Chuck Haga Chuck Haga is the standard all service writers should be judged. Friendly, knowledgeable about the Mercedes product. Allways completes the service Chuck Haga is the standard all service writers should be judged. Friendly, knowledgeable about the Mercedes product. Allways completes the service on time and as aggreed. More

Had the car detailed You guys did a great job! Chan makes our life easy. He is honest and a super kind and professional guy. My only suggestion for the servie dept t You guys did a great job! Chan makes our life easy. He is honest and a super kind and professional guy. My only suggestion for the servie dept to have more people answer the phone. Seems like Sales Folks are having to help a lot. More

My daughters Smart Car Keeping my kids car in top running order is a priority for me. I looked for anyone that could work on this little car and, no one even wanted to try t Keeping my kids car in top running order is a priority for me. I looked for anyone that could work on this little car and, no one even wanted to try the repairs that were needed. I called and scheduled a service visit with Portland Mercedes-Benz. I knew they would do a good job, it was the cost of having them do it that made me look for someone else. I do not begrudge them a profit at all, I just can't pay those prices all the time. They did do a fantastic job and the price was not as bad as I thought it would be. Not cheap, but I got what I paid for. I understand why people pay good money for that kind of service. Every chance I can, I will be back. Ronnie Marques was by far the most attentive service advisor I have ever worked with. He communicated everything to me and was very patient. The dealership is super nice. Just all the way around a great experience. More

Jake was great My E320 needed immediate service and it is my only car. He was able to sneak me in and provided a loaner for my use. Appreciated that. My E320 needed immediate service and it is my only car. He was able to sneak me in and provided a loaner for my use. Appreciated that. More

Ronnie Marques It was my first time servicing my E350 at Mercedes Portland, and Ronnie Marques was awesome. His outstanding customer service and he even provided me It was my first time servicing my E350 at Mercedes Portland, and Ronnie Marques was awesome. His outstanding customer service and he even provided me transportation back to my apartment since I was late for my appointment. Ronnie is a pleasure to talk with and I will come back to Mercedes Portland because of his outstanding service. Best, Alex Tados More

Fantastic Detailing Job Jake was super communicative and helpful, and my I was able to pick up my car looking like it was brand new. Appreciate the great service and work. Jake was super communicative and helpful, and my I was able to pick up my car looking like it was brand new. Appreciate the great service and work. More

Satisfied Customer Scheduled appointment for routine service. Requested additional work, replacement of broken lens (fog light). Dealership also identified other items Scheduled appointment for routine service. Requested additional work, replacement of broken lens (fog light). Dealership also identified other items needing repair. All work was done quickly and completely. I was kept updated on progress and vehicle was ready within the time frame I was given.. Very happy with the high level of service. More

Fit me into schedule same day I had a problem with leaking oil and dealership fit me into their schedule immediately despite a full schedule for them. The dealership's flexibility I had a problem with leaking oil and dealership fit me into their schedule immediately despite a full schedule for them. The dealership's flexibility was much appreciated! More