Mercedes-Benz of Portland - Service Center

Poor customer service. Run by kids Shortly after buying my 2015 smart car electric (great car by the way) my front plate fell off. It wasn’t secured properly by the dealer. I had to Shortly after buying my 2015 smart car electric (great car by the way) my front plate fell off. It wasn’t secured properly by the dealer. I had to purchase new plates, pay a ticket for not having a front plate, and when I went to the Portland Mercedes Benz dealership to have them secure a new license plate holder, the person helping me said- they probably used the wrong bolts. Then he added , you don’t want me to fight with the parts department about the bill do you? Heck yes I do! I am already on the hook for $400 to get new plates from the DMV. Anyway to much trouble for him and he gave me a bill for $40. Seriously. More

My hero! Chuck Haga is my hero ---great, personalized service! Chuck Haga is my hero ---great, personalized service! Chuck Haga is my hero ---great, personal Chuck Haga is my hero ---great, personalized service! Chuck Haga is my hero ---great, personalized service! Chuck Haga is my hero ---great, personalized service! Chuck Haga is my hero ---great, personalized service! Chuck Haga is my hero ---great, personalized service! More

Fantastic facility This was our first visit to this dealership since moving to this area. They did a recall in exactly the time allotted, washed the car and reviewed the This was our first visit to this dealership since moving to this area. They did a recall in exactly the time allotted, washed the car and reviewed the vehicles history with us. Ronnie Marques was friendly, efficient and thorough. The facility is modern and clean. More

Yearly maintenance The staff was very accommodating, personable and quick. Noel personally exceeded my expectations with his charming mannerism and thorough explanation The staff was very accommodating, personable and quick. Noel personally exceeded my expectations with his charming mannerism and thorough explanation when checking out. I would recommend this location for service. More

Oil change replace bulbs Quick and friendly service. Richard was professional and prompt. Enjoyed the comfortable and clean area to work while I was waiting for my vehicle. Quick and friendly service. Richard was professional and prompt. Enjoyed the comfortable and clean area to work while I was waiting for my vehicle. Service is always excellent and is why I make the drive from Camas when I need a repair. More

Recall work done fast They did a fast job of scheduling and completely recall work. Good service guy. Complete exactly when they said it would be done. Good job. They did a fast job of scheduling and completely recall work. Good service guy. Complete exactly when they said it would be done. Good job. More

Vehicle recall service Excellent service and the kep us posted on progress as we enjoyed Portland and a complimentary rental car were highlight of our service experience. E Excellent service and the kep us posted on progress as we enjoyed Portland and a complimentary rental car were highlight of our service experience. Excellent in all respects. More

Excellent experience Rosie and Jake Patterson handle your service issues very well and do a great job for the customers . Would not consider taking my cars to any other de Rosie and Jake Patterson handle your service issues very well and do a great job for the customers . Would not consider taking my cars to any other dealership. Please congratulate these employees. More

Very good The service manager (Chuck) that helped me did a good job.. Good customer service ready to listen and helped me what I would need to to do in the next The service manager (Chuck) that helped me did a good job.. Good customer service ready to listen and helped me what I would need to to do in the next service. More

Great job! Jake is the best. I would recommend this service department to everyone. Description of service: great. friendly. helpful. timely. Efficient. Good jo Jake is the best. I would recommend this service department to everyone. Description of service: great. friendly. helpful. timely. Efficient. Good job everyone. I will be back! More