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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,545 Reviews
Call Service Center (971) 340-4573

1,545 Reviews of Mercedes-Benz of Portland - Service Center

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February 17, 2024

Uneventful. I was given a nice loaner but only drove home and back. Good experience. More

by Lseagren70
Recommend Dealer
Yes
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

Hello, while you didn't use the loaner much, we are pleased to see you appreciated having the option and that your service experience went well. If there is anything further our team can do to assist in the future please don't hesitate to return to Mercedes-Benz of Portland.

February 15, 2024

For me it's about doing the right thing. Of course, there's challenges. When things don't go smooth, All in all handled well. More

by SUNNYCO
Recommend Dealer
Yes
Employees Worked With
Eric-Bella-Nic
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

We appreciate your understanding and patience during the process. Our team at Mercedes-Benz of Portland is committed to doing right by our customers, even when challenges arise. Thank you for sharing your experience!

February 15, 2024

Workmanship is good. Communication and follow through below average. No loaner after 36 years of coming. More

by HARLEYGUY50
Recommend Dealer
Yes
Employees Worked With
Bella
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

We're glad to know you appreciate our workmanship, but it's disappointing to learn that we fell short in terms of communication. We value your loyalty over the years and want to ensure all aspects of your experience meet expectations. Please don't hesitate to reach out should you wish to discuss further regarding our loaner vehicles or your overall experience. Thank you, Eric Trueblood - Service Manager - 503-228-8351

February 15, 2024

Punctual, Professional, and outstanding customer service. I had the best experience as I expected from Mercedes-Benz. I love their customer service, and Andy is doing outstanding job. More

by JAVIDKARIMI111
Recommend Dealer
Yes
Employees Worked With
Andy
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

Javid, we're pleased to see you had a top-notch experience with Andy here at Mercedes-Benz of Portland. We always aim for punctuality and professionalism! Enjoy your new ride!

February 15, 2024

First service, just ok. Staffing issues Express staff a no show. My car got done, no vacuum. Seemed rushed More

by STEPHFINNEY
Recommend Dealer
Yes
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

Steph, we appreciate your feedback and apologize if our service didn't meet expectations. We're working on improving staffing issues at Mercedes-Benz of Portland to ensure better experiences in the future. Thank you for bringing this to our attention and please don't hesitate to reach out should you wish to discuss further. Eric Trueblood - Service Manager - 503-228-8351

February 15, 2024

Although the engine lite went on again after the first drop off Mark made arrangements to fix the problem More

by QIXOTE16
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

We're glad to know that Mark was able to assist you with your engine light issue at Mercedes-Benz of Portland. We always aim for our customers' satisfaction and it's great knowing we hit the mark!

February 15, 2024

Fast, Friendly, Efficient Service representative was pleasant- made me feel like valued customer on my first contact with your business More

by Alfred.fredette
Recommend Dealer
Yes
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

Alfred, it's great to know that your first experience with Mercedes-Benz of Portland was a positive one! We always aim for fast and friendly service and are happy to see this allowed you to feel valued. Thank you for choosing us!

February 15, 2024

I left the car at the dealership, and they fixed the problem And when it is done, the dealership arrange us to pick up the car More

by josephwcho
Recommend Dealer
Yes
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

Joseph, we're glad to know that our team at Mercedes-Benz of Portland was able to assist you efficiently. We appreciate your feedback and look forward to serving you again in the future!

February 15, 2024

Is there an ice storm so my car took a little bit longer than expected but I'm sure next time it will be all great More

by tennesseesivley67
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

We appreciate your understanding during the ice storm, and we're glad to know you had a positive experience despite the delay. We look forward to serving you again at Mercedes-Benz of Portland under more normal circumstances!

February 14, 2024

Not very informative Didn't explain exactly what they were going to do or ask what I didn't want done More

by ROUGEROCKS
Recommend Dealer
Yes
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

We're sorry to read that you felt uninformed during your visit. We strive for clear communication with our customers and it seems we fell short this time around. If you'd like, please reach out so we can better understand what happened and how we might improve moving forward. Thank you, Eric Trueblood - Service Manager - 503-228-8351

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