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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,518 Reviews
Call Service Center (971) 340-4573

1,518 Reviews of Mercedes-Benz of Portland - Service Center

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January 15, 2024

Very responsive, customer focused I appreciate the expertise and customer focused approach. The service advisor is always reachable More

by ANTON.GRAETZ
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 16, 2024 -

Mercedes-Benz of Portland responded

Anton, we're delighted to know that you had a positive experience with our service advisor at Mercedes-Benz of Portland. We always aim for responsiveness and customer satisfaction!

Jan 16, 2024 -

Mercedes-Benz of Portland responded

Anton, we're delighted to know that you had a positive experience with our service advisor at Mercedes-Benz of Portland. We always aim for responsiveness and customer satisfaction!

January 15, 2024

Very helpful. Let me leave my car there until I recovered from Covid. Mark Tower is very nice and professional and my dirty car was so clean when I picked it up. More

by JRITAP
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 16, 2024 -

Mercedes-Benz of Portland responded

We're glad to know that our team, especially Mark, was able to assist you during such a challenging time. It's great hearing your car was returned clean and ready for the road! Thank you for choosing Mercedes-Benz of Portland.

January 15, 2024

the service advisor Bella Amador is not knowledgeable about Mercedes vehicles, she did not accurately note down my issues, did not communicate timely, poorly managed my repair/maintenance and wasted my t More

by CODYXIU
Recommend Dealer
No
Employees Worked With
Bella Amador
Report | Print
Jan 19, 2024 -

Mercedes-Benz of Portland responded

It is concerning to see the feedback you have shared here, as I can assure you this is not the level of care we hope for our customers to receive. When possible, the opportunity to learn more about, and address, these concerns would be greatly appreciated. Please consider reaching out to me at your next convenience. Eric Trueblood - Service Manager - 503-228-8351

Jan 25, 2024 -

CODYXIU responded

The number you provided is an automated answering machine. I was not able to reach out to you over the phone. I made an effort to speak to you today in person at the dealership about the issues I've had with your service department over the past 2 encounters. I waited over an hour to speak to you and the foreman even when I told my service rep when I'll be there. I saw you walking around after your meeting and looked at me in the eye and turned your back on me without acknowledging my presence. I am terribly disappointed with the experience I've had as a customer of 8 years.

January 14, 2024

Mark was helpful, but there was a delay because parts didn't arrive on time. Then there was an additional delay because something got broken during installation. I also had to scrutinize the bill to make More

by dornatsky
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 16, 2024 -

Mercedes-Benz of Portland responded

Dornatsky, we appreciate your patience during the process and apologize for any inconvenience caused. We're glad to know Mark was helpful and will ensure our team at Mercedes-Benz of Portland continues improving on these points you've mentioned. Thank you for sharing your experience!

January 14, 2024

I really like my new service rep. He is knowledgeable and efficient and charming... give him a raise.?? More

by KDAMATO16
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're happy to hear you had a positive experience with your service rep at Mercedes-Benz of Portland. We appreciate your kind words and will see you next time!

January 13, 2024

It was positive. Bella quickly texted me the things the technician thought needed to be serviced on the car. We chose to do something things and not others. More

by Ailawrencepdx
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

It's always our goal to keep you updated and give you the final decision on recommended services. Thanks for taking the time to give us a 5-star review!

January 13, 2024

I took the car as scheduled, when it was done, the person who took the maintenance advisor who the car in is not present anymore. More

by razmu
Recommend Dealer
Yes
Employees Worked With
Meneken
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We appreciate your feedback and are glad to know that you had a smooth experience with us at Mercedes-Benz of Portland. We're always here for any future maintenance needs!

January 13, 2024

Great customer service And a pleasure to be at their dealership Would highly recommend to all my friends More

by ILE2171
Recommend Dealer
Yes
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

Thank you so much for the recommendation! We're thrilled to hear your experience was excellent and we look forward to serving you again at Mercedes-Benz of Portland!

January 13, 2024

Terrible customer service and terrible experience with Mr. Acevado. Sam is amazing at what she does More

by TERI
Recommend Dealer
No
Employees Worked With
Andy Acevedo
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

Teri, while we are pleased to know you have had positive experiences with our team member, Sam. We regret to see the remainder of the feedback you have shared here. When possible, the opportunity to learn more about what led to this would be greatly appreciated. Please consider reaching out at your next convenience. Eric Trueblood - Service Manager - 503-228-8351

January 13, 2024

The dealer maintenance area is clean, feels techy and the folks are friendly and helpful. Everything is clearly explained and I was kept apprised as to the progress of the service visit. All very good. More

by MFFOUST
Recommend Dealer
Yes
Employees Worked With
Cecilia
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

It makes us glad to know you had a positive experience with our service department at Mercedes-Benz of Portland. We strive for clear communication and friendly, helpful interactions. Thanks for the great review!

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