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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,520 Reviews
Call Service Center (971) 340-4573

1,520 Reviews of Mercedes-Benz of Portland - Service Center

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January 13, 2024

Terrible customer service and terrible experience with Mr. Acevado. Sam is amazing at what she does More

by TERI
Recommend Dealer
No
Employees Worked With
Andy Acevedo
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

Teri, while we are pleased to know you have had positive experiences with our team member, Sam. We regret to see the remainder of the feedback you have shared here. When possible, the opportunity to learn more about what led to this would be greatly appreciated. Please consider reaching out at your next convenience. Eric Trueblood - Service Manager - 503-228-8351

January 13, 2024

The dealer maintenance area is clean, feels techy and the folks are friendly and helpful. Everything is clearly explained and I was kept apprised as to the progress of the service visit. All very good. More

by MFFOUST
Recommend Dealer
Yes
Employees Worked With
Cecilia
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

It makes us glad to know you had a positive experience with our service department at Mercedes-Benz of Portland. We strive for clear communication and friendly, helpful interactions. Thanks for the great review!

January 13, 2024

Waiting room is awful. Waiting room furniture need to be replace ,no beverages available . I was charged for replacing wipes blades and it didn't need to be replaced. More

by SHIELDS.ANTONIO
Recommend Dealer
No
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

We're sorry to read about your recent experience in our waiting room and with the service provided. We strive for a comfortable environment and transparent pricing, so it's disappointing to know we missed the mark this time. If you'd like to discuss these matters further or have any other concerns, please don't hesitate to reach out directly at, Eric Trueblood - Service Manager - 503-228-8351

January 12, 2024

Really great. Super easy... Well done. Like getting the car washed Called me right when done More

by DAVIDS17
Recommend Dealer
Yes
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

Hello David, we pleased to know you had a smooth experience with our team at Mercedes-Benz of Portland. Working with you was our pleasure and we hope to get the opportunity again down the road.

January 12, 2024

The service team was unresponsive to calling me back about services performed The service team was unresponsive to calling me back about services performed. They said service manager would call back and More

by rmbaba
Recommend Dealer
No
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Jan 17, 2024 -

Mercedes-Benz of Portland responded

I'm sorry to read about your experience with our service team. We strive for excellent communication and it seems we've missed the mark in this instance. I'd like to personally look into this matter, so please reach out at your earliest convenience. Thank you, Eric Trueblood - Service Manager - 503-228-8351

January 12, 2024

Start to finish I wanted for nothing during my experience. The level of customer service consistently experienced at Mercedes of Portland is unrivaled. More

by THERRERA
Recommend Dealer
Yes
Employees Worked With
Alvin
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're so glad to know that you had a top-notch experience from start to finish at Mercedes-Benz of Portland. Our team is dedicated to providing the best customer service possible, and we appreciate your recognition!

January 12, 2024

The Dealership manager and service person listened to me and fixed my concern. They gave me WOW service! More

by T.GAY40
Recommend Dealer
Yes
Employees Worked With
Eric Trueblood/ Cecelia Delgado
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Jan 12, 2024 -

T.GAY40 responded

Thank you

Jan 15, 2024 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to our team at Mercedes-Benz of Portland for service. We are happy to have provided exceptional care and hope to get the opportunity to serve you again down the road.

January 12, 2024

Mark was wonderful and he made sure the service was done smoothly and efficiently. Very happy with my experience with Mercedes at Portland. More

by GLU2001
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're delighted to know that you had a smooth and efficient service experience at Mercedes-Benz of Portland. Your positive feedback is much appreciated! We will see you again down the road.

January 12, 2024

It was thoroughly checked and appreciated the customer service that I received If something else should go wrong with my MB this will be the place I come to for service More

by Angelaakil
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

Angela, we're glad to know you had a positive experience with our team at Mercedes-Benz of Portland. We look forward to being your go-to service center for any future needs!

January 12, 2024

Very nice and great environment. Friendly knowledge and very helpful. Take care of all my issues with my car and recommendations. More

by PORTLAND4LIFE420
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're glad to know you had a positive experience at Mercedes-Benz of Portland! Our team is always here to help with any car issues and provide recommendations. Thank you for the great review!

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