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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,520 Reviews
Call Service Center (971) 340-4573

1,520 Reviews of Mercedes-Benz of Portland - Service Center

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January 12, 2024

I would say it's average the way I get treated to some where else It's nice to be treated like most people More

by tchanthabouly
Recommend Dealer
Yes
Employees Worked With
Bella
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Jan 12, 2024 -

tchanthabouly responded

No further comment

Jan 12, 2024 -

tchanthabouly responded

Hi

Jan 12, 2024 -

tchanthabouly responded

There’s nothing else to say

Jan 12, 2024 -

tchanthabouly responded

It looks like the car engine has been left running from this afternoon and it looks like it will be running overnight

Jan 15, 2024 -

Mercedes-Benz of Portland responded

Hello, thank you for this positive rating and your feedback. Our team was happy to have had the opportunity to work with you and we hope to be able to do so again in the future. Until then, safe travels.

Jan 15, 2024 -

tchanthabouly responded

My car is still in the shop

January 12, 2024

Great customer service! ! Great customer Service. They always check for anything I may need so I am aware of it. More

by GTWHTH
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're delighted to know you've had a great experience with our team at Mercedes-Benz of Portland! We always strive to keep our customers informed and well taken care of. Thanks for your positive feedback!

January 12, 2024

I scheduled B service for Thursday, dropped my car Wednesday night. It wasn't completed until Monday. What is the point of scheduling if your team is too busy to finish the work on that day? More

by LIZGETSSTUFF
Recommend Dealer
Yes
Employees Worked With
Cecelia
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Jan 17, 2024 -

Mercedes-Benz of Portland responded

Hello, While we appreciate the positive rating you have shared here, we are sorry to see your feedback regarding your wait time. I can assure you this feedback will be addressed with the team, as we hope to improve upon your next scheduled service with us. Eric Trueblood - Service Manager - 503-228-8351

January 12, 2024

Good The experience was speedy and they provided and loaner and got me in and out. More

by B.WASHINGTON80
Recommend Dealer
Yes
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

Getting you back out on the road in a timely manner was our pleasure! Thank you for trusting our team here at Mercedes-Benz of Portland with the servicing of your vehicle.

January 12, 2024

Overall very positive and accommodating. Efficient and good customer service in all areas Nice job. More

by ISAACJTHOMPSON
Recommend Dealer
Yes
Employees Worked With
Donovan
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

Isaac, providing you with efficient and accommodating customer service was our pleasure! Thank you for thinking of our team at Mercedes-Benz of Portland for your automotive needs.

January 12, 2024

Not great, it took nearly 4 months to get my car back. Communication was not exceptional and I'm just happy to finally get my vehicle back. More

by DERIKQUINN
Recommend Dealer
No
Employees Worked With
Andy Ruiz
Report | Print
Jan 17, 2024 -

Mercedes-Benz of Portland responded

Derik, I'm sorry to learn about the delay in getting your car back and any communication issues you experienced. We aim for a high standard of service and it seems we fell short this time around. If there's anything more you'd like to discuss or if we can assist further, please don't hesitate to get in touch with us directly. Thank you, Eric Trueblood - Service Manager - 503-228-8351

January 12, 2024

Simply the best Really the best. Please look at my other review. This is the fourth time that I have done this via chat More

by DSMITHRN1
Recommend Dealer
Yes
Employees Worked With
Cecilia
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We appreciate your continued support and positive feedback for Mercedes-Benz of Portland! We're here to provide the best service possible. Thank you again for taking the time to share your experience with us!

January 12, 2024

Always a good experience! The issues with my car got fixed and they weren't pushy. Mekonnen is great! More

by LITHIA0
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We always aim for top-notch service without the pressure at Mercedes-Benz of Portland. It's great to know you had a positive service experience and that Mekonnen was able to assist. Thanks for taking the time to share your experience. Let us know if we can be of assistance in the future!

January 12, 2024

Got my CLS in and out very quickly. Service was outstanding, I could not be happier!!! More

by Richard
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

Thanks for taking the time to share your experience, Richard! We're glad to know our team at Mercedes-Benz of Portland got you back on the road in no time. Travel safe and come see us again whenever we can next be of service!

January 12, 2024

I walked in and called a few friends to see if they same thing can be done at home for a lot cheaper. I need to have the computer scanned and I'm not particularly okay spending $200 dollars after driving ne More

by The.lawrence.bloomfield
Recommend Dealer
No
Report | Print
Jan 24, 2024 -

Mercedes-Benz of Portland responded

We're sorry to read about your experience and understand the frustration of having to drive a long distance for service. We strive for fair pricing, especially considering our unique ability to handle certain vehicles in this area. If you'd like us to review the cost or discuss any other concerns further, please don't hesitate reaching out directly. Eric Trueblood - Service Manager - 503-228-8351

Jan 25, 2024 -

The.lawrence.bloomfield responded

Yes i would like to discuss options, and review some opportunities. Especially since I'm pretty sure I'm risking my life everytime I'm in the car

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