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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,548 Reviews
Call Service Center (971) 340-4573

1,548 Reviews of Mercedes-Benz of Portland - Service Center

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January 13, 2024

Terrible customer service and terrible experience with Mr. Acevado. Sam is amazing at what she does More

by TERI
Recommend Dealer
No
Employees Worked With
Andy Acevedo
Report | Print
Jan 19, 2024 -

Mercedes-Benz of Portland responded

Teri, while we are pleased to know you have had positive experiences with our team member, Sam. We regret to see the remainder of the feedback you have shared here. When possible, the opportunity to learn more about what led to this would be greatly appreciated. Please consider reaching out at your next convenience. Eric Trueblood - Service Manager - 503-228-8351

January 12, 2024

Great customer service! ! Great customer Service. They always check for anything I may need so I am aware of it. More

by GTWHTH
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're delighted to know you've had a great experience with our team at Mercedes-Benz of Portland! We always strive to keep our customers informed and well taken care of. Thanks for your positive feedback!

January 12, 2024

Good The experience was speedy and they provided and loaner and got me in and out. More

by B.WASHINGTON80
Recommend Dealer
Yes
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

Getting you back out on the road in a timely manner was our pleasure! Thank you for trusting our team here at Mercedes-Benz of Portland with the servicing of your vehicle.

January 12, 2024

Got my CLS in and out very quickly. Service was outstanding, I could not be happier!!! More

by Richard
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

Thanks for taking the time to share your experience, Richard! We're glad to know our team at Mercedes-Benz of Portland got you back on the road in no time. Travel safe and come see us again whenever we can next be of service!

January 12, 2024

I walked in and called a few friends to see if they same thing can be done at home for a lot cheaper. I need to have the computer scanned and I'm not particularly okay spending $200 dollars after driving ne More

by LightToTheWorld
Recommend Dealer
No
Report | Print
Jan 24, 2024 -

Mercedes-Benz of Portland responded

We're sorry to read about your experience and understand the frustration of having to drive a long distance for service. We strive for fair pricing, especially considering our unique ability to handle certain vehicles in this area. If you'd like us to review the cost or discuss any other concerns further, please don't hesitate reaching out directly. Eric Trueblood - Service Manager - 503-228-8351

Jan 25, 2024 -

LightToTheWorld responded

Yes i would like to discuss options, and review some opportunities. Especially since I'm pretty sure I'm risking my life everytime I'm in the car

January 12, 2024

I would say it's average the way I get treated to some where else It's nice to be treated like most people More

by tchanthabouly
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Jan 12, 2024 -

tchanthabouly responded

No further comment

Jan 12, 2024 -

tchanthabouly responded

Hi

Jan 12, 2024 -

tchanthabouly responded

There’s nothing else to say

Jan 12, 2024 -

tchanthabouly responded

It looks like the car engine has been left running from this afternoon and it looks like it will be running overnight

Jan 15, 2024 -

Mercedes-Benz of Portland responded

Hello, thank you for this positive rating and your feedback. Our team was happy to have had the opportunity to work with you and we hope to be able to do so again in the future. Until then, safe travels.

Jan 15, 2024 -

tchanthabouly responded

My car is still in the shop

January 12, 2024

Very nice and great environment. Friendly knowledge and very helpful. Take care of all my issues with my car and recommendations. More

by PORTLAND4LIFE420
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're glad to know you had a positive experience at Mercedes-Benz of Portland! Our team is always here to help with any car issues and provide recommendations. Thank you for the great review!

January 12, 2024

Start to finish I wanted for nothing during my experience. The level of customer service consistently experienced at Mercedes of Portland is unrivaled. More

by THERRERA
Recommend Dealer
Yes
Employees Worked With
Alvin
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're so glad to know that you had a top-notch experience from start to finish at Mercedes-Benz of Portland. Our team is dedicated to providing the best customer service possible, and we appreciate your recognition!

January 12, 2024

The Dealership manager and service person listened to me and fixed my concern. They gave me WOW service! More

by t.gay40@outlook.com
Recommend Dealer
Yes
Employees Worked With
Eric Trueblood/ Cecelia Delgado
Report | Print
Jan 12, 2024 -

t.gay40@outlook.com responded

Thank you

Jan 15, 2024 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to our team at Mercedes-Benz of Portland for service. We are happy to have provided exceptional care and hope to get the opportunity to serve you again down the road.

January 12, 2024

Simply the best Really the best. Please look at my other review. This is the fourth time that I have done this via chat More

by DSMITHRN1
Recommend Dealer
Yes
Employees Worked With
Cecilia
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We appreciate your continued support and positive feedback for Mercedes-Benz of Portland! We're here to provide the best service possible. Thank you again for taking the time to share your experience with us!

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