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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,520 Reviews

1,520 Reviews of Mercedes-Benz of Portland - Service Center

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December 16, 2023

Very professional and courteous Cecilia was wonderful, very professional and courteous. Our car was well serviced, and we were happy with our care. More

by Norgard
Recommend Dealer
Yes
Employees Worked With
Cecilia
Dec 18, 2023 -

Mercedes-Benz of Portland responded

We're delighted to know that Cecilia and our team at Mercedes-Benz of Portland provided you with professional, courteous service. Thank you for trusting us with your car's needs. Happy Holidays!

December 16, 2023

Everyone was nice and kind very polite. The service was excellent and efficient had a little trouble, but they worked it out really quick and I was thankful for the loaner that they allow m More

by Angelaakil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Dec 18, 2023 -

Mercedes-Benz of Portland responded

Angela, we're glad to know our team at Mercedes-Benz of Portland was able to provide you with efficient service and resolve any issues quickly. We appreciate your feedback and hope you plan to return to our team for any future maintenance needs.

December 16, 2023

Great experience from start to finish. I know my SLK250 is in great hands when it's at your shop! More

by SUELAMPSON
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Dec 18, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share your confidence in our team at Mercedes-Benz of Portland! We are more than happy to provide you and your SLK250 with quality service at each visit. Until next time, happy holidays!

December 16, 2023

Smooth process. Excellent service. Great people. Helpful and friendly. Greatest experience ever. Better than Cats. If I could have my car in the shop all the time! More

by PETERSB2301
Recommend Dealer
Yes
Dec 18, 2023 -

Mercedes-Benz of Portland responded

Peter, thank you for such a kind review of our service team at Mercedes-Benz of Portland. Providing a smooth, helpful and welcoming service experience is always our pleasure. Until your next visit, happy holidays!

December 16, 2023

No update day one. Day two I asked for an update no response. I got the run around and found out my service rep was out for the next four days. Finally someone looked i More

by BRENTFRASER24
Recommend Dealer
No
Dec 18, 2023 -

Mercedes-Benz of Portland responded

Brent, I'm sorry to read about your recent experience with us. It's important that our customers are kept informed and it sounds like we've fallen short of this expectation in your case. I'd appreciate the opportunity to discuss this further so we can understand where things went wrong and how we might improve moving forward. Please reach out at a time convenient for you, thank you. Eric Trueblood - Service Manager - 503-228-8351

December 15, 2023

All employees at the dealership are top notch a lot of smiles down there it starts at the top with a great GM. Andy in service is the best. More

by CHICK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Mercedes-Benz of Portland responded

Thanks for the great review! We're glad to know you had a positive experience with our team, especially Andy in service. Your support means a lot to us here at Mercedes-Benz of Portland.

December 15, 2023

Great customer service! Customer satisfaction! My car was done on time as promised! Highly recommend! More

by JSSOTO2947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Dec 18, 2023 -

Mercedes-Benz of Portland responded

We're delighted to know you had a great experience with us at Mercedes-Benz of Portland! Thanks for recommending our service and we look forward to serving you again in the future.

December 15, 2023

Cecilia is very helpful, and service was completed promptly. I’m confident bringing all three of my Mercs to Portland. More

by MFFOUST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Salgado
Dec 18, 2023 -

Mercedes-Benz of Portland responded

We're glad to know that Cecilia and our team at Mercedes-Benz of Portland were able to provide you with prompt service. It's great knowing your trust in us extends across all three of your Mercedes vehicles!

December 14, 2023

Mercedes of Portland has been my dealership for service for decades and 4 vehicles. I have never been disappointed. They are attentive, knowledgeable and very thorough. I will continue to patronize the est More

by KEN.BODDIE
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
Dec 14, 2023 -

Mercedes-Benz of Portland responded

Ken, we're so grateful for your loyalty to Mercedes-Benz of Portland over the years! It's fantastic to know you've consistently found our service department to be knowledgeable and thorough. We look forward to continuing this relationship with you in the future. Happy holidays!

December 14, 2023

This was a smooth transaction, Mekonnen was knowledgeable and kind. He worked with me through some challenges and I will recommend him to my friends and family. More

by HaliK
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
Dec 15, 2023 -

Mercedes-Benz of Portland responded

Hello, it's great to know our team member, Mekonnen, was able to provide you with a smooth car buying process here at Mercedes-Benz of Portland. We appreciate your recommendation and hope you're enjoying your new vehicle!

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