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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,548 Reviews
Call Service Center (971) 340-4573

1,548 Reviews of Mercedes-Benz of Portland - Service Center

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January 12, 2024

It was thoroughly checked and appreciated the customer service that I received If something else should go wrong with my MB this will be the place I come to for service More

by Angelaakil
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

Angela, we're glad to know you had a positive experience with our team at Mercedes-Benz of Portland. We look forward to being your go-to service center for any future needs!

January 12, 2024

Not great, it took nearly 4 months to get my car back. Communication was not exceptional and I'm just happy to finally get my vehicle back. More

by DERIKQUINN
Recommend Dealer
No
Employees Worked With
Andy Ruiz
Report | Print
Jan 17, 2024 -

Mercedes-Benz of Portland responded

Derik, I'm sorry to learn about the delay in getting your car back and any communication issues you experienced. We aim for a high standard of service and it seems we fell short this time around. If there's anything more you'd like to discuss or if we can assist further, please don't hesitate to get in touch with us directly. Thank you, Eric Trueblood - Service Manager - 503-228-8351

January 12, 2024

Always a good experience! The issues with my car got fixed and they weren't pushy. Mekonnen is great! More

by LITHIA0
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We always aim for top-notch service without the pressure at Mercedes-Benz of Portland. It's great to know you had a positive service experience and that Mekonnen was able to assist. Thanks for taking the time to share your experience. Let us know if we can be of assistance in the future!

January 12, 2024

I scheduled B service for Thursday, dropped my car Wednesday night. It wasn't completed until Monday. What is the point of scheduling if your team is too busy to finish the work on that day? More

by LIZGETSSTUFF
Recommend Dealer
Yes
Employees Worked With
Cecelia
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Jan 17, 2024 -

Mercedes-Benz of Portland responded

Hello, While we appreciate the positive rating you have shared here, we are sorry to see your feedback regarding your wait time. I can assure you this feedback will be addressed with the team, as we hope to improve upon your next scheduled service with us. Eric Trueblood - Service Manager - 503-228-8351

January 12, 2024

Overall very positive and accommodating. Efficient and good customer service in all areas Nice job. More

by ISAACJTHOMPSON
Recommend Dealer
Yes
Employees Worked With
Donovan
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

Isaac, providing you with efficient and accommodating customer service was our pleasure! Thank you for thinking of our team at Mercedes-Benz of Portland for your automotive needs.

January 12, 2024

Really great. Super easy... Well done. Like getting the car washed Called me right when done More

by DAVIDS17
Recommend Dealer
Yes
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

Hello David, we pleased to know you had a smooth experience with our team at Mercedes-Benz of Portland. Working with you was our pleasure and we hope to get the opportunity again down the road.

January 12, 2024

The service team was unresponsive to calling me back about services performed The service team was unresponsive to calling me back about services performed. They said service manager would call back and More

by rmbaba
Recommend Dealer
No
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Jan 17, 2024 -

Mercedes-Benz of Portland responded

I'm sorry to read about your experience with our service team. We strive for excellent communication and it seems we've missed the mark in this instance. I'd like to personally look into this matter, so please reach out at your earliest convenience. Thank you, Eric Trueblood - Service Manager - 503-228-8351

January 12, 2024

I bought my MB here and I've never had it serviced anywhere else. Not even an oil change. More

by Jeff.barnhart
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

Jeff, We truly appreciate your loyalty here at Mercedes-Benz of Portland. It makes us happy to hear you always receive wonderful service from our team. We look forward to seeing you again next time.

January 12, 2024

Good people and service All my sevice is done there an time H I have recommended More

by DPWESQ
Recommend Dealer
Yes
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

Thank you for your five-star review. It was our pleasure to provide a positive dealership experience. Our Service Team will always be here at Mercedes-Benz of Portland to assist with any future needs.

January 12, 2024

It's always very professional, friendly and helpful! !! Thank you so much!! Every time I have ever brought my car there they are friendly and professional and helpful and I love that my car is washed and More

by DOGLADEE
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're delighted to know that you've consistently had a positive experience with us at Mercedes-Benz of Portland. It's our pleasure to keep your car looking fresh and clean! Thanks for the review, we appreciate it! Travel safe and come see us again whenever we can next be of service.

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