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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,522 Reviews
Call Service Center (971) 340-4573

1,522 Reviews of Mercedes-Benz of Portland - Service Center

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April 17, 2023

Everyone is very courteous. The waiting area is comfortable and clean. I appreciate that the estimates are often more than the actual costs. More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Hi Beth, thank you for sharing your thoughts about the experiences you have had with our team. Providing courteous and pricing-transparent updates is something our team is proud to offer. In the future, we hope to have the opportunity to work with you again.

April 17, 2023

Made my problem worse. I regret bringing it in. Now I am stuck trying to work with Mercedes. Clearly unskilled techs. Also returned vehicle with interior damage and played More

by flowerhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cecilia Salgado
Report | Print
April 17, 2023

Great place to take your car for service. Very nice employees. The treat you like a royalty. More

by WBANEUELOS78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Thank you for this short but extremely kind feedback! Our team at Mercedes-Benz of Portland will always be happy to provide excellent care for the vehicles in our service center as well as the customers who own them. Until your next service, safe travels.

April 17, 2023

Great assistant service service always feel well taken care of when I take my car here. More

by TIM.OLIGMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Hello Tim, we are happy to know you always feel as though your vehicle was well cared for following your services here at Mercedes-Benz of Portland. Our team greatly appreciates your business and will be looking forward to your next due service.

April 15, 2023

A class act from dropping off my car to picking it up again. Consistently high quality work. More

by twrightpdx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Thank you for continuing to trust our team at Mercedes-Benz of Portland to provide you and your vehicle with top-notch service. Working with you is a pleasure and we look forward to doing so again in the future.

April 15, 2023

Appointment was easy to schedule, and I knew what to expect. Service was excellent and the coffee and snack bar. It was a nice park for customers. More

by colon101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Avanzado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Hey Colon, thank you for sharing your recent service experience here at Mercedes-Benz of Portland! We are happy to know you found scheduling to be a breeze and your wait to be comfortable. For any future service needs, please don't hesitate to return to our team.

April 14, 2023

This place is clean on time service and the people are very professional be happy to recommend to friends and family. More

by AHMED4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Demeulle
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Thank you for your willingness to recommend our team here at Mercedes-Benz of Portland to your friends and family, Ahmed! It was a pleasure working with you, and we hope to have the opportunity to serve you again in the future.

April 13, 2023

Good service clean place Easy access traffic Helpful Coffee with snack like it Tv screen make busy. Thank you for your service. More

by maharjan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hans Gartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
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Apr 28, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to list the aspects of your visit that you valued most! Our team appreciated having the opportunity to earn your business, and we hope to be seeing you back here at Mercedes-Benz of Portland for any future needs.

April 12, 2023

Cecelia is excellent. She made a bad situation so much better. The challenge of getting my brand new vehicle in for service is not acceptable. The lack of availabili More

by JANETPNW
Recommend Dealer
Yes
Employees Worked With
Cecilia -service
Report | Print
April 12, 2023

Prompt service, easy to schedule. I have had a Mercedes for 10 years because of their service department. I did like it better when I had a consistent assigned service manager so I al More

by SKLEWISMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Thank you for your loyalty to Mercedes-Benz of Portland over the past 10 years! We are happy to know you continue to find your experience with our team, and in scheduling, to be prompt and simple. Looking ahead we will be sure to share your feedback with the team, and hope to have the opportunity to serve you for many more years.

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