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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,560 Reviews

1,560 Reviews of Mercedes-Benz of Portland - Service Center

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May 15, 2023

All work done on time as promised - Easy check out - Clean exterior - Great MB Advisor More

by 44GIGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
May 16, 2023 -

Mercedes-Benz of Portland responded

Our team is happy to have completed your vehicles service in both a timely and quality manner. Thank you for taking the time to rate your experience here at Mercedes-Benz of Portland. Upon your next visit, we only hope to improve.

May 15, 2023

Addresses all my concerns. She responsive, easy to work with and efficient. She's an asset to your company More

by BRISSETTANDWILLIAMSDEM
Recommend Dealer
Yes
Employees Worked With
Cecelia Salgado
May 16, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to recognize the team member whom you worked with for your vehicle service. We couldn't agree more, and are happy to read of the efficient, attentive and responsive service continuously provided. Thank you again for choosing Mercedes-Benz of Portland. We hope to work with you again.

May 15, 2023

I'm always treated well everyone is upfront. I appreciate knowing what it will be and there are very few surprises. More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mekonnen Wossene
May 16, 2023 -

Mercedes-Benz of Portland responded

Beth, thank you for continuing to have your vehicle serviced by our team at Mercedes-Benz of Portland. We are happy to remain communicative with you throughout the process. Until your next service is due, safe travels.

May 15, 2023

Great friendly service and knowledgeable service advisors.I would recommend them always. Besides great service lounge for customers and clean facility More

by azhemonc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
May 15, 2023 -

Mercedes-Benz of Portland responded

Our team is pleased to know we have earn your recommendation. We appreciate you taking the time to share the knowledgeable service and comfortable wait you experienced. Until your next visit, safe travels.

May 13, 2023

Eric Montero in the Parts Department is awesome. He is an ultimate professional and a Champion in Customer Service. He was super-efficient in helping me procure some small parts. Boris More

by Boris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
May 15, 2023 -

Mercedes-Benz of Portland responded

Hey Boris, thank you for reaching our to our team when in need of genuine parts! Our team member, Eric, is always at the ready to provide a favorable experience. We will be sure to share with him your kind words, and hope to have you back at Mercedes-Benz of Portland for any future service needs.

May 10, 2023

Now I am done , no more texts please. I have given my experience as a 5 several times , and have received so many texts since I have said it was excellent , however this re texting while More

by MM600@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
4
May 19, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share this 5-star review. I'm sorry to learn of the number of times you have been contacted, and can assure you our team will be looking into this matter. In the meantime, we truly appreciate your understanding.

May 09, 2023

Excellent service. Strives to be timely Repairs done perfectly and excellent communications. Mostly covered by warranty. More

by KSNOOK@CRAFTSMANLABEL.COM
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
May 19, 2023 -

Mercedes-Benz of Portland responded

Providing you and your vehicle with excellent service was our pleasure. We are happy to have shown you timely service and applied your vehicles warranty wherever possible. Upon your next due service, we hope you will continue to keep Mercedes-Benz of Portland in mind.

May 09, 2023

Excellent work, Andy is very considerate and doesn't try to for things that aren't quite ready or in need to be done. He tells you when you can expect to need things done in the future as well. All around g More

by wishukd
Recommend Dealer
Yes
Employees Worked With
Andy
May 19, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to recommend our team member, Andy! It is a pleasure to read he was able to keep you informed about the upcoming services your vehicle will need while remaining pressure-free. Upon your next visit here at Mercedes-Benz of Portland, we look forward to providing you with this same high-level care.

May 08, 2023

Takes weeks to schedule a service. Took about eight weeks in service to get the car back. No communication on status or progress. More

by GHINGLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cecilia
May 19, 2023 -

Mercedes-Benz of Portland responded

Hello, Thank you for taking the time to share this candid feedback. I would like to offer my apologies for the wait time and level of communication you received on behalf of our team. I can assure you we are working diligently to improve both of these aspects. In the future, I hope you will allow us the opportunity to earn back your confidence. Should you wish to discuss further, please don’t hesitate to reach out directly using the contact below, 503-228-8351 Eric Trueblood Service Manager

May 05, 2023

Staff’s upbeat continual prompt, thorough communication is what I remember most plus their labor & parts costs were slightly lower price than their competitor. More

by ROBERTADELEMOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
May 20, 2023 -

Mercedes-Benz of Portland responded

Robert, thank you for not only taking the time to mention our teams professionalism, but our fair pricing as well. We truly appreciated your business here at Mercedes-Benz of Portland and hope to work with you again soon.

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