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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,560 Reviews
Call Service Center (971) 340-4573

1,560 Reviews of Mercedes-Benz of Portland - Service Center

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May 05, 2023

The mechanics did not have experience to fix my 1992 Mercedes. I paid over $1,000 dollars and they kept the car a month . I will not take my cars there ever. More

by Olivian Gramada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Popplewell
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May 04, 2023

They are good people but lack of communication. They have had my car for 20 days and counting More

by ANDREWLOBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023

Very professional and polite. I plan to take my car back there the next time it requires service. --- More

by LARRYTOCONNOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas maddux. 6 stars
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May 20, 2023 -

Mercedes-Benz of Portland responded

Larry, we are happy to read our team has earned your business. It is always a pleasure having familiar faces back at Mercedes-Benz of Portland. We will be looking forward to your next service visit.

May 04, 2023

Pleasant atmosphere, service as promised, only complaint: prices are high . Service manager is prompt with details of problems More

by VALVIAJAG
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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May 20, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share this kind yet candid feedback. While we regret to see your thoughts in regards to our service quote, we are happy to know you found yourself to be satisfied with the quality and promptness of care provided by our team.

May 04, 2023

Staff did what they said they would do and everyone was very helpful. Snacks could use a little help though. More

by apfox20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Tabbert
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May 20, 2023 -

Mercedes-Benz of Portland responded

We are pleased to know our team delivered upon their promises and provided an all-around helpful experience. Your business here at Mercedes-Benz of Portland is greatly valued and we only hope to continue to improve upon future experiences.

May 04, 2023

Your entire service and sales dept needs to be fired! I was asked to perform sexual services in lieu of payment More

by DNG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mylee Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Araujo Suarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Avanzado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nickolas Kalantari, Alec Wagner, Jennifer Joseph, Alyssa Jones
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May 02, 2023

Brandon was smug and quite rude. He was unwilling to problem solve and take responsibility for his shop's errors. I would not recommend him nor Mercedes of Portland. I've since switc More

by PDX2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Godbey
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April 29, 2023

Great customer service, clean and well stocked waiting area and, most importantly, excellent people and service! More

by HatBrim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
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May 20, 2023 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle in for service. We are pleased to know you found the amenities in our waiting area to be convenient. Should any future automotive needs arise, we look forward to continuing to provide excellent service.

April 28, 2023

Cecilia was simply amazing. She was professional, by the book, and honest with the amount of time it would take to complete. She is a great service advisor! More

by AZRA.ZKANOVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Mercedes-Benz of Portland responded

Hey Azra, thank you for taking the time to share your experience with our team member, Cecilia! We are happy to read she provided you with professional, honest and quality service. If there is anything further our team can do to help in the future, please don't hesitate to reach out!

April 27, 2023

The dealership was great. Cecelia, my service advisor made everything so smooth and easy for us. While we’re in Oregon we will definitely be taking both our Mercedes AMG’s the More

by BRISSETTANDWILLIAMSDEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecelia Salgado
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Thank you for bringing your Mercedes to Mercedes-Benz of Portland for service. Ensure your experience went smoothly was our pleasure, and we look forward to having you back next time you are in Oregon.

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