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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,520 Reviews
Call Service Center (971) 340-4573

1,520 Reviews of Mercedes-Benz of Portland - Service Center

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December 09, 2022

I have always found the service to be very good. It is less outstanding, however, than it used to be. I know they are short handed. More

by LIZ31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Dec 10, 2022 -

Mercedes-Benz of Portland responded

Hi Liz, thank you for this honest feedback and for your understanding. Our team is pleased to see that your visit went well over all, and we look forward to improving upon your future visits.

December 08, 2022

As always the folks in service are great. Polite, friendly and quick. Keep up the good work. More

by jill.uhacz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Dec 10, 2022 -

Mercedes-Benz of Portland responded

Hello Jill, Thank you for these kind words of encouragement for our service team! Your positivity is greatly appreciated and we look forward to having the opportunity to work with you again in the future.

December 08, 2022

I spent almost $1000. 00 for the service, then they don’t fix the problem. Service writer tells me “ I don’t work on the car” duh I’m not stupid, what a dumb answer. Tells More

by LARRY.MACKINS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rod Soprito
Report | Print
December 07, 2022

Very good service and very satisfied . I would like thank you very much. I will be there next year. More

by Thong Vo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Davis
Report | Print
Dec 10, 2022 -

Mercedes-Benz of Portland responded

Thank you for sharing your experience with our service department here at Mercedes-Benz of Portland. Our team truly appreciates your business and we are pleased to see you plan on returning in the future.

December 06, 2022

They had very nice employees Quick and a sales men Ryan was Kind and helpful More

by MORANRENE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ellett
Report | Print
Dec 07, 2022 -

Mercedes-Benz of Portland responded

Hi Rene, thank you for visiting our team at Mercedes-Benz of Portland. We are pleased to see our sales team offered you exceptional service. If we can be of assistance in the future, please don't hesitate to reach out or stop by.

December 05, 2022

Currently, it takes about four weeks to schedule an appointment for service. Last summer I couldn’t wait that length of time and had to seek out another Mercedes repair center. More

by jwoodbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
December 03, 2022

Great service team. HORRIBLE SCHEDULING. I had to call 9x for an appointment. On-site team are great if you can get in. More

by CKLAVINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arthur Dimalanta
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December 02, 2022

Very professional, thorough, and courteous. Really appreciate the timely service and explanation of repairs. Appreciate the car wash as well. More

by Amy Schuler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Levias, Mark Tower
Report | Print
Dec 05, 2022 -

Mercedes-Benz of Portland responded

Hi Amy, thank you for the kind review. Providing you with professional, courteous and thorough assistance was our pleasure. Should any future needs arise please keep our team at Mercedes-Benz of Portland in mind.

December 01, 2022

Great customer service. The service department goes above and beyond to help and the sales team is great at providing information and following up. More

by KIMBERLY3974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Kim, Mark Tower
Report | Print
Dec 05, 2022 -

Mercedes-Benz of Portland responded

Hi Kimberly, thank you for sharing your experience with both our sales and service teams. Working with you has been a pleasure and we look forward to assisting with any future automotive needs.

December 01, 2022

Great service! We had a tire issue which was under warranty and it was taken care of the same day we called. A lot of paperwork was involved due to the warranty f More

by CAROLEMERY
Recommend Dealer
Yes
Employees Worked With
Michael Graham, Ryan Ellett
Report | Print
Dec 05, 2022 -

Mercedes-Benz of Portland responded

Hi Carol, thank you for sharing your service experience. Our team is happy to haven helped gat you back on the road as quickly as possible. Your recommendation is greatly appreciated and we hope to see you again soon.

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