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Mercedes-Benz of Portland - Service Center

Name: Mercedes-Benz of Portland - Service Center
Address: 1605 SW Naito Pkwy, Portland, OR, 97201, US
Telephone: (877) 966-1866
Rating: 4.1

1605 SW Naito Pkwy, Portland, Oregon 97201 Directions

Service: (877) 966-1866

Parts: (503) 228-8351

Portland, OR

4.1

1,534 Reviews

Call Service Center (971) 340-4573

4.1

1,534 Reviews

Write a review

This rating includes all service center reviews, with more weight given to recent reviews.

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1,534 Reviews of Mercedes-Benz of Portland - Service Center

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October 24, 2022

SERVICE VISIT

The MB of Portlanf Service Center provide what we need, when we need it, without over charging. Thank you! when we need it, without over charging. Thank you! More

by ROBECLA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Thomas Maddux, Joseph Davis

Report | Print

Oct 25, 2022 -

Mercedes-Benz of Portland responded

Hello! Thank you for your kind words! We are so pleased to read about the experienced you endured with our service department. If there is anything else we can help with, please do not hesitate to reach back out to us. In the meantime, we wish you safe travels!

October 24, 2022

SERVICE VISIT

Rod Is the best & easiest CSR to deal with, always a pleasure to work with. pleasure to work with. More

by J proctor

Verified Customer

Customer Service

Recommend Dealer

Yes

Employees Worked With

Rod S

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Oct 25, 2022 -

Mercedes-Benz of Portland responded

Hello! Thank you for taking the time to leave a 5-star review and for also letting us know what a great job Rod has been doing. We hope you will continue to consider us for future dealer needs.

October 23, 2022

SERVICE VISIT

I scheduled a visit for a recall at this dealership. My friend originally scheduled this appointment for me for I thought he was able to drop off my car. He was not and I called the dealership three tim My friend originally scheduled this appointment for me for I thought he was able to drop off my car. He was not and I called the dealership three times to change the contact information to myself, it never happened. The advisor never called me about my recall, I got a text message that my car was ready and I showed up and the advisor did not talk to me for he was too busy. I would need to wait at least 45 minutes to an hour to pick up my car. I emailed the advisor to submit my Uber receipt for reimbursement. He has not contacted me back to confirm he received the Uber receipt. I emailed him on 9–20 3–2022. Poor customer service and follow up. I know it was a basic recall repair but I would expect a little bit more from Mercedes More

by Marguerite Fisher Hansen

Verified Customer

Customer Service

Price

Recommend Dealer

Employees Worked With

Mark Tower

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October 21, 2022

SERVICE VISIT

I had a wonderful experience. This was my second service appointment with Mark. He is always meets me at his desk, acts professional, friendly, and positive. He is always respect This was my second service appointment with Mark. He is always meets me at his desk, acts professional, friendly, and positive. He is always respectful of my time. He offered a lovely waiting area with coffee and snacks. When the my car was ready, he found me in the hallway, returned my car key with a big smile and wished me a good day. More

by Vera

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mark Tower

Report | Print

Oct 25, 2022 -

Mercedes-Benz of Portland responded

Hi Vera! We are so pleased to see that you had a wonderful time with us here at Mercedes-Benz of Portland! Thank you so much for not only taking the time to leave a review but for also trusting us with your vehicle. We hope to see you again soon.

October 20, 2022

SERVICE VISIT

Friendly and expert service. And finally all the road construction nearby is finally done. We’ve been customers for years. And finally all the road construction nearby is finally done. We’ve been customers for years. More

by RAEHANSEN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mark Tower

Report | Print

Oct 21, 2022 -

Mercedes-Benz of Portland responded

Hi Rae, thank you for choosing Mercedes-Benz of Portland! we are happy to have provided you with a friendly visit and quality service. If there is anything we can do to help in the future, don't hesitate o reach out.

October 19, 2022

SERVICE VISIT

Everything was done fast and with high quality! Helped my issues with trunk that I couldn't open. 😊 Helped my issues with trunk that I couldn't open. 😊 More

by VICTORIA.V.K

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Andy Acevedo

Report | Print

Oct 20, 2022 -

Mercedes-Benz of Portland responded

Hi Victoria, thank you for this kind feedback. Our team is happy to have address each of your questions fully and efficiently. If we can help in the future, don't hesitate to reach out.

October 18, 2022

SERVICE VISIT

Great experience with service department car was washed and problem seems to be fixed.I will be back and problem seems to be fixed.I will be back More

by FAHEYPJ69

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mark Tower

Report | Print

Oct 19, 2022 -

Mercedes-Benz of Portland responded

We are pleased to see your service appointment with our team went smoothly! Thank you for choosing Mercedes-Benz of Portland. Our team looks forward to your return for future maintenance.

October 18, 2022

SERVICE VISIT

super quick oil service-- love the efficiency. very welcoming and clean facility, unfortunately the WIFI was not working but I was able to connect to a hotspot so no worries. very welcoming and clean facility, unfortunately the WIFI was not working but I was able to connect to a hotspot so no worries. More

by CH

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Andy Acevedo

Report | Print

Oct 19, 2022 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to Mercedes-Benz of Portland for oil service. We are happy to know you were able to enjoy our waiting room and hot spot for a short time. We look forward to your next visit and hope you enjoy the road ahead in the meantime.

October 17, 2022

SERVICE VISIT

Fast and good service. Nice shuttle service experience. But can not do wheel alignment unfortunately. Nice shuttle service experience. But can not do wheel alignment unfortunately. More

by YAOLONG1997860303

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Sean Popplewell, Arthur Dimalanta

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Oct 19, 2022 -

Mercedes-Benz of Portland responded

Thank you for this honest feedback. While we are sorry to know our team was unable to complete this alignment for you, we are pleased to see you were able to utilize our shuttle while the team completed the remainder of your vehicles necessary maintenance.

October 17, 2022

SERVICE VISIT

I think they’re very professional very caring people and eager to help you Kind people eager to help you Kind people More

by COACHEARL34

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mark Tower

Report | Print

Oct 19, 2022 -

Mercedes-Benz of Portland responded

Thank you for these kind comments about our team. As you mentioned, we are always here and eager to help!

Mercedes-Benz of Portland - Service Center

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1,534 Reviews of Mercedes-Benz of Portland - Service Center

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