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Mercedes-Benz of Portland - Service Center
Portland, OR
1,520 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,520 Reviews of Mercedes-Benz of Portland - Service Center
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Verified Customer
September 19, 2022
Professional quality of work by the service department and prompt processing by my service manager. I look forward to my next visit during the 2023 Summer. and prompt processing by my service manager. I look forward to my next visit during the 2023 Summer. More
by GKPAINTER
Employees Worked With
Brandon Godbey
September 16, 2022
This is the second time I have been into this dealership where my car was returned to me and the service was incomplete. By that specifically I mean that my dashboard had not been reset after my oil change. where my car was returned to me and the service was incomplete. By that specifically I mean that my dashboard had not been reset after my oil change. Both times, the Service rep couldn't find anybody to do this, commented that they had to look it up on Google and do it themselves, and implied that it wasn't something they normally did, even though I have been going there for years and had never before that had an issue. When service is done, the dashboard should be reset, the service light and other features of warning. I also did not receive a reminder, I called in personally and was rerouted through service scheduling to confirm my appointment. It also took me over a month to get in to get service. I also had to call two times and emailed the service manager to get a return call back to set up an appointment. Clearly, there are glitches between calling in to set a service appointment, how non-Mercedes cars are treated by your service center and the efficiency, or lack there of, in terms of information and service in the service department. Points given for sending out a request for feedback. I really mean that. I do appreciate that. I would love to see things get ironed out in the service department so that I can once again feel confident in bringing my car to this dealership More
by Deborah Ivanoff
Employees Worked With
I don't remember who my service rep this last time was, Mark Tower
September 15, 2022
Service was done on time. Issue with thermostat was resolved by replacement of defective part, under warranty. Several other recall issues were also taken care of at same tim Issue with thermostat was resolved by replacement of defective part, under warranty. Several other recall issues were also taken care of at same time. All work was explained and loaner vehicle was provided. Always a pleasure doing business with MBZ of Portland. More
by CBRUNEAU
Employees Worked With
Mark Tower
September 15, 2022
Professional, great service for a good price. Highly recommend them to service your Mercedes-benz Highly recommend them to service your Mercedes-benz More
by Santims
September 15, 2022
Took a week to get my car back. Wondering why they don’t have more staff. Replaced a part that was already just replaced. No loaner car. Car was dirty when it was picked up. Repa Wondering why they don’t have more staff. Replaced a part that was already just replaced. No loaner car. Car was dirty when it was picked up. Repairs were very expensive. More
by SIMONLEEINTERNET
Employees Worked With
Mo Abujamous
September 15, 2022
The service was great and the staff professional and pleasent to work with, as scheduled on time. Questions I had were answered clearly. pleasent to work with, as scheduled on time. Questions I had were answered clearly. More
by Linda Ferris
Employees Worked With
September 15, 2022
Andy was such a wonderful service advisor! He took great care of me and my car. Even gave it a good wash!!! The team is wonderful at Mercedes Benz of Portland! I recommend everyone bring their He took great care of me and my car. Even gave it a good wash!!! The team is wonderful at Mercedes Benz of Portland! I recommend everyone bring their cars here!! More
by Mekonnen101
Employees Worked With
Andy Acevedo
September 14, 2022
Friendly informative Knowledgeable considerate prompt efficient Very easy to work with Great service department nice show room easy to work with totally happy with everything we’ve done for our car efficient Very easy to work with Great service department nice show room easy to work with totally happy with everything we’ve done for our car More
by Jrealive
Employees Worked With
Arthur Dimalanta, Jesus Miranda, Mo Abujamous
