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Mercedes-Benz of Portland - Service Center
Portland, OR
1,526 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,526 Reviews of Mercedes-Benz of Portland - Service Center
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Verified Customer
September 25, 2022
Brakes screech, missing tire stem valve screws, soft top window scratches from wash there, waited six hours while everyone else was cared for. Don’t think I’ll be back.☹️ window scratches from wash there, waited six hours while everyone else was cared for. Don’t think I’ll be back.☹️ More
by LSMOODYBYE
Employees Worked With
I worked with Sean
September 24, 2022
Another excellent service job. Done on time and performed correctly. Will definitely return. Thanks Marv Done on time and performed correctly. Will definitely return. Thanks Marv More
by WOLFSONS
September 24, 2022
Management was accommodating and service advisor excellent getting the job done expeditiously. We like to take our Mercedes to your dealership to be serviced. excellent getting the job done expeditiously. We like to take our Mercedes to your dealership to be serviced. More
by hildegard
Employees Worked With
Brandon Godbey, Mark Tower
September 19, 2022
Professional quality of work by the service department and prompt processing by my service manager. I look forward to my next visit during the 2023 Summer. and prompt processing by my service manager. I look forward to my next visit during the 2023 Summer. More
by GKPAINTER
Employees Worked With
Brandon Godbey
September 16, 2022
This is the second time I have been into this dealership where my car was returned to me and the service was incomplete. By that specifically I mean that my dashboard had not been reset after my oil change. where my car was returned to me and the service was incomplete. By that specifically I mean that my dashboard had not been reset after my oil change. Both times, the Service rep couldn't find anybody to do this, commented that they had to look it up on Google and do it themselves, and implied that it wasn't something they normally did, even though I have been going there for years and had never before that had an issue. When service is done, the dashboard should be reset, the service light and other features of warning. I also did not receive a reminder, I called in personally and was rerouted through service scheduling to confirm my appointment. It also took me over a month to get in to get service. I also had to call two times and emailed the service manager to get a return call back to set up an appointment. Clearly, there are glitches between calling in to set a service appointment, how non-Mercedes cars are treated by your service center and the efficiency, or lack there of, in terms of information and service in the service department. Points given for sending out a request for feedback. I really mean that. I do appreciate that. I would love to see things get ironed out in the service department so that I can once again feel confident in bringing my car to this dealership More
by Deborah Ivanoff
Employees Worked With
I don't remember who my service rep this last time was, Mark Tower
