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Mercedes-Benz of Portland - Service Center
Portland, OR
1,526 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,526 Reviews of Mercedes-Benz of Portland - Service Center
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September 12, 2022
Trying to get a person to answer the phone is next to impossible. When I’ve left a message i didn’t a timely call back. Just had a oil change. A week later my vehicle said maintenance was needed, speci impossible. When I’ve left a message i didn’t a timely call back. Just had a oil change. A week later my vehicle said maintenance was needed, specifically an oil change. Would have thought the vehicle computer would have been reset or did the oil actually get changed? More
by Sherry
Verified CustomerEmployees Worked With
Mo Abujamous
September 08, 2022
The service department was very thorough and patient with me as a articulated my needs. They put my mind at ease and made me a believer in Mercedes-Benz! me as a articulated my needs. They put my mind at ease and made me a believer in Mercedes-Benz! More
by ppb28653
Employees Worked With
Mark Tower
September 08, 2022
Service was great. They also checked for any recalls and fixed them while completing service A. I highly recommend this dealership. They also checked for any recalls and fixed them while completing service A. I highly recommend this dealership. More
by STEVEN.AUSTIN
Employees Worked With
Rod Soprito
September 07, 2022
Came down from Camas, sat for 4 hours to diagnose the problem. No work done. Brought the car back, was given a dirty GLC loaner with 1/4 tank of gas. Brought it back with 1/4 tank of gas…I put 3 gallons problem. No work done. Brought the car back, was given a dirty GLC loaner with 1/4 tank of gas. Brought it back with 1/4 tank of gas…I put 3 gallons in. Was charged $6 by your dealership. My service was over $10,000 on my S63 AMG. $6 in gas…lol. Will take all our cars to Wilsonville (our S63AMG, E63AMG, G500, SL550 and GLC 300). All that for $6…..even though I brought it back with the same level of gas. I thought about washing the loaner too…glad I didn’t. More
by MW
Employees Worked With
Sean
September 06, 2022
The work done has always been good, but the upsell push for unneeded work has been mixed depending on which service rep I get. My last visit was great though. for unneeded work has been mixed depending on which service rep I get. My last visit was great though. More
by eq
Employees Worked With
Andy Acevedo
September 04, 2022
Couldn't get thru to service appointment. No call back to message for appt for 2 days. Simple safety recall inspection couldn't be scheduled for a month and then only the inspection - if part No call back to message for appt for 2 days. Simple safety recall inspection couldn't be scheduled for a month and then only the inspection - if part is needed only then will they order it. And this is for a safety recall that MB USA says should only take 2 hours or less. Have always rated their service highly in past but this is an utter fail. More
by KEVIN@CORAL-ZONE.COM
Employees Worked With
Don't recall
