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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,520 Reviews

1,520 Reviews of Mercedes-Benz of Portland - Service Center

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August 19, 2022

I’ve always felt part of the family at MB of Portland and I can’t imagine going anywhere else for service. Great job! More

by GARYZ4571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Aug 23, 2022 -

Mercedes-Benz of Portland responded

Cheers for the 5-stars, Gary! We appreciate your customer loyalty and hope to work together for years to come.

Aug 23, 2022 -

Mercedes-Benz of Portland responded

Cheers for the 5-stars, Gary! We appreciate your customer loyalty and hope to work together for years to come.

Aug 23, 2022 -

Mercedes-Benz of Portland responded

Cheers for the 5-stars, Gary! We appreciate your customer loyalty and hope to work together for years to come.

Aug 23, 2022 -

Mercedes-Benz of Portland responded

Cheers for the 5-stars, Gary! We appreciate your customer loyalty and hope to work together for years to come.

Aug 23, 2022 -

Mercedes-Benz of Portland responded

Cheers for the 5-stars, Gary! We appreciate your customer loyalty and hope to work together for years to come.

August 18, 2022

They were friendly, yet professional and courteous and everything was just great! I like that they text me to keep me abreast of pick up time or whatever. Thanks so much!!! More

by DOGLADEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Aug 18, 2022 -

Mercedes-Benz of Portland responded

It is our great pleasure to work with you and provide quality service for your auto needs. From our staff to you, thank you for the compliments on the friendly, professional, and courteous experience you enjoyed.

August 17, 2022

It was easy to make an appointment, was quickly greeted upon arrival and work was completed in timely manner. More

by ELRODPDX
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Aug 18, 2022 -

Mercedes-Benz of Portland responded

Our Service Team is glad to have been quick and friendly during your visit. Mercedes-Benz of Portland takes great pride in providing amazing experiences and hopes to do so again for you!

August 16, 2022

Service was quick and they kept me updated! ! Excellent job! Would recommend these guys for car choice and service work. More

by BLAKE.PRICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Aug 16, 2022 -

Mercedes-Benz of Portland responded

Hello Blake, Our service team appreciates your business and the opportunity to complete the maintenance needs for your vehicle. We hope to work together again in the future!

August 16, 2022

Very pleased with the efficiency and professionalism of the staff. They were very courteous and treated you with respect. They were very honest and forthright and did not make any promises they could not k More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie, Andy, Mark.
Aug 16, 2022 -

Mercedes-Benz of Portland responded

Hi Randy, It is a delight to receive your personal recommendation in terms of the efficiency and professionalism you encounter with our courteous, respectful staff. Thank you for your business and trusting us with your auto needs to service and perform the necessary quality inspection. Safety first and enjoy the open road!

August 16, 2022

I can’t even begin to explain the level of customer service I received from Brandon with Mercedes of Portland. Probably by far the best service I’ve ever had with my car. Thank you x thousand!! More

by SARAH QUAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey
Aug 16, 2022 -

Mercedes-Benz of Portland responded

Hello Sarah, We'll be sharing your feedback with Brandon and are pleased to know that he exceeds your expectations in terms of service. Your gratitude by recommending us with 5-stars is truly appreciated!

August 15, 2022

Rod was excellent very much appreciated his attitude and taking care of us through out the process More

by LINKYOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Aug 16, 2022 -

Mercedes-Benz of Portland responded

Cheers for the 5-stars and excellent feedback regarding your experience as a satisfied customer of our team member, Rod!

August 15, 2022

Very easy to schedule and deal with. Even washed my car and vacuumed with no charge. Very happy with them. More

by PATCHE005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosalynn Hallmark
Aug 16, 2022 -

Mercedes-Benz of Portland responded

5-stars and a happy review from a satisfied customer always makes our day! We are pleased to know that your visit was easy to schedule and seamless, safe travels.

August 12, 2022

I feel confident and comfortable bringing my car to Mercedes-Benz of Portland. I see the same customer representative Mark every time I come which puts me at ease knowing that he knows my car and works More

by KJAMES8910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Aug 13, 2022 -

Mercedes-Benz of Portland responded

Thanks for entrusting Mercedes-Benz of Portland with your vehicle. We're proud to know that you experience great service with every visit. We are so appreciative of you being a loyal customer and look forward to taking great care of you in the years to come.

August 12, 2022

Bill was $4600 plus. And then you bill another $9.42 for gas in the loaner. You didn’t send me a refund for over filing the last time I had a loaner! In the future I wi More

by ARTC120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Avanzado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Mercedes-Benz of Portland responded

Good morning, we are sorry to hear you are disappointed that you were charged for fuel. Our loaner policy is listed on our website for transparency to all of our clients. This is also reviewed with all of our clients by our service advisors and the policies are listed on the contract that you sign when getting into a loaner vehicle. The loaner policy is also posted on our advisor's desk as well. All clients are responsible for the fuel used while in the loaner vehicle. Feel free to review our loaner policy at https://www.mercedesbenzportland.com/service/shuttle-loaner-vehicle-pick-up-delivery/ We are glad to hear the rest of the service went well. For any other questions, feel free to reach out to our service line at 503-273-8035.

Aug 16, 2022 -

ARTC120 responded

You did not send me a refund when I put too much in the previous time! And the rest of your service sucked

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