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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,522 Reviews
Call Service Center (971) 340-4573

1,522 Reviews of Mercedes-Benz of Portland - Service Center

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July 29, 2022

Quick and efficient as always. My go to place for servicing my car. Well done. More

by GRLDLEWIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachery Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hans Gartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Abujamous, Ryan Power
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Jul 30, 2022 -

Mercedes-Benz of Portland responded

We're so glad to receive your kind review. In order to deliver the best experience possible to all of our customers, we always try to set high standards for ourselves here at Mercedes-Benz of Portland. We appreciate you being our loyal customer and trusting our dealership with your automotive services.

July 29, 2022

Very professional , efficient and helpful . I had confidence they would follow up on their commitments. The young man in service dept also very friendly and helpful on the car modifications als More

by MKSCHOLL99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mc, Nickolas Kalantari, Samuel Kim
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Jul 30, 2022 -

Mercedes-Benz of Portland responded

We appreciate you taking the time to leave us a five-star review. We at Mercedes-Benz of Portland are overjoyed to read that both our Sales and Service Teams ensure our customers have a great dealership experience. Please don't hesitate to reach out to us if there is anything more we can do.

July 28, 2022

MB of Portland is great. Clean and easy to get in and out, with friendly and helpful staff. More

by TIM.NORTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Maddux
Report | Print
Jul 29, 2022 -

Mercedes-Benz of Portland responded

Tim, thank you for your great review. We are honored to have earned your business here at Mercedes-Benz of Portland and happy that you enjoyed a positive experience working with our Service Team. Come back and visit us again soon.

July 28, 2022

Did not find the wiper problem in their shop. Also have to make a service routine check up at another time. More

by KATHRINE.KEE
Recommend Dealer
No
Employees Worked With
Not Sure.
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July 26, 2022

We only needed new key batteries. As usual, they were awesome and replaced our batteries immediately and sent us on our way! More

by JEANMAYBELL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't know the young man's name., Mark Tower
Report | Print
Jul 27, 2022 -

Mercedes-Benz of Portland responded

Hi Jean, thank you for stopping in with this small need. Our team is happy to have gotten you back on the road as quickly as possible.

July 25, 2022

Terrible customer service. Would not honor a pre-negotiated service call Contracted at purchase. Scammed. More

by KM1023MERTENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Duncan . Sales manager, Mark Tower
Report | Print
Aug 16, 2022 -

Mercedes-Benz of Portland responded

Good afternoon, after review of your concern, we see that you scheduled an appointment for Service "B". During arrival, your service advisor informed you of the pricing for the service. You mentioned to the advisor that you had a package that covers maintenance. The package that was given to you at no charge when purchasing the vehicle had expired. It expired on 8/4/21. The vehicle was also two years past due for service. Your last service being on 11/17/20. The dealership is not able to honor an expired contract. This information was provided to you by management over the phone. For the ownership and maintenance responsibilities, please refer to your owners manual.

Aug 17, 2022 -

KM1023MERTENS responded

Hello, that’s is what I was told. But at no time was I informed that this service came with an expiration date. I do not put alt of miles on my car . The miles on my odometer were not at the required miles due for this service. I made the appointment when my computer on mt car told me I was due for a B service. I see that you do not honor your contracts. Your company bends the rules to suit you and not the the customer. I would think that you would want to have a good relationship with your customers. I guess I am wrong. It’s all black and white to you and that’s it. Your right the customer is wrong. I would of been surprised if I had gotten a positive response from you. I will not be doing any other business with you. And you can bet I will tell others about the bad customer service I did not receive . Sorry in thinking that honoring one service that I was promised would of really hurt your business. What ever happened to good will and honestly when buying a car! I guess I learned an expensive lesson. I will not be back to your dealership!.

July 22, 2022

Had my car towed in with a flat and they took great care of me. More

by janclausen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Report | Print
Jul 25, 2022 -

Mercedes-Benz of Portland responded

Hi there, Thank you for taking the time to leave us a positive review! While I am sorry that your car had a flat, I am so glad that we were able to be there and help you fix the issue. We look forward to working with you again down the road!

July 20, 2022

Found problem not easy to find. Relatively inexpensive repair. Ready ahead of schedule. Thanks Mark More

by WOLFSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jul 21, 2022 -

Mercedes-Benz of Portland responded

We appreciate your review! We're glad Mark could repair your vehicle at a decent price. Hope to see you again in the future!

July 18, 2022

They were short staff but still provided exceptional Mercedes Benz service why go anywhere else. More

by CHERICLOSE37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey, Mark Tower
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Jul 18, 2022 -

Mercedes-Benz of Portland responded

Hi Cheri, I'm happy to see our team was able to provided you with the same high-level care despite it being a busy day. Thank you for trusting Mercedes-Benz of Portland to assist you.

July 17, 2022

The service advisor took particular care to fully understand the issue I was having with the car. He had the necessary work done quickly and followed up a week later to ask that I bring the car back More

by PAUL@WESTERNMEALSLLC.COM
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jul 18, 2022 -

Mercedes-Benz of Portland responded

Hi Paul, I'm happy to see our team went above and beyond to ensure we provided a quality fix to the issue you were experiencing with your vehicle. We couldn't be happier to read about your service experience. Please keep our team in mind for any future maintenance needs.

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