Mercedes-Benz of Portsmouth - Service Center

Prompt help with a damaged tire. After a big nail punctured a tire of our GLA250, we initially had to learn that that specific tire (combination of size and run-flat feature) was hard After a big nail punctured a tire of our GLA250, we initially had to learn that that specific tire (combination of size and run-flat feature) was hard to get. However, Rich made every effort to get the tire delivered the next day and replace the punctured one. The tire was covered through an after-market insurance. Although the dealer did not sell that insurance, they took the necessary steps to get reimbursed by the insurance company. More

My Benz Home I have to say that I have been coming to this dealership for over 5 years and every time that I come in or talk to someone over the phone I receive a I have to say that I have been coming to this dealership for over 5 years and every time that I come in or talk to someone over the phone I receive a 5 Star quality of service. It has been a true pleasure working with Peter who have been very instrumental to our vehicle needs and for my family he has been he like family to us. Thank you so much! More

Great service!!! Mercedes of Portsmouth has given us outstanding and friendly service. They really know what they're doing too. John in service is awesome-highly recom Mercedes of Portsmouth has given us outstanding and friendly service. They really know what they're doing too. John in service is awesome-highly recommended! More

Reliable Service I had a check engine light appear and was able to have it looked at the next day. It was repaired in a few hours. Peter was easy to work with. I wo I had a check engine light appear and was able to have it looked at the next day. It was repaired in a few hours. Peter was easy to work with. I would recommend this service center to anyone with a Mercedes issue. More

Labor fees too expensive 50 minutes of labor. Nothing installed new. $203 labor fee, Too expensive for time spent. They based price on job price displayed in computer, not 50 minutes of labor. Nothing installed new. $203 labor fee, Too expensive for time spent. They based price on job price displayed in computer, not time it took. Over $200.00 for under an hour is ridiculous.just for inspecting a malfunction in the defroster blower. More

road service I had reason to use the Mercedes Road service. They responded promptly and arrived on time. The mechanic was very efficient with very good interp I had reason to use the Mercedes Road service. They responded promptly and arrived on time. The mechanic was very efficient with very good interpersonal skills. More

Fantastic Customer Service! My service advisor Peter is fantastic. I have dealt with him since before I bought my new CLA250. He has always been courteous and honest about what m My service advisor Peter is fantastic. I have dealt with him since before I bought my new CLA250. He has always been courteous and honest about what my vehicles needs are. Thanks Peter! More

Service Call Service on my 2011 GL450 was exceptional. Washed and vacuumed when done was a nice touch. I will continue to use Mercedes of Portsmouth for all my pur Service on my 2011 GL450 was exceptional. Washed and vacuumed when done was a nice touch. I will continue to use Mercedes of Portsmouth for all my purchases and service. More

excellent service always perfect service to my Mercedes . I have purchased and serviced my cars here for over 30 years .Now with new ownership they are carrying over t always perfect service to my Mercedes . I have purchased and serviced my cars here for over 30 years .Now with new ownership they are carrying over the same great service. More

Routine service It was very easy to schedule a convenient appointment on line. The service representative was very pleasant and is very knowledgeable. The service was It was very easy to schedule a convenient appointment on line. The service representative was very pleasant and is very knowledgeable. The service was completed in a timely manner. It is nice to have a complimentary car wash. More