Mercedes-Benz of Reno - Service Center

They took good care of the car and the staff are very helpful. It just took a little longer than I would have liked. helpful. It just took a little longer than I would have liked. More

Steve, David Rowe and Derrick are the consummate professionals. They understand that great service begins with relationships. professionals. They understand that great service begins with relationships. More

We experienced Excellent service from Sean, in the service dept. He was very thorough on what was getting done & promptly called when my Benz was ready and again went over everything that was taken c service dept. He was very thorough on what was getting done & promptly called when my Benz was ready and again went over everything that was taken care of. We highly recommend!! More

Marlon is terrific, nice, friendly, and professional. Would highly recommend him to Everyone. Denise Stagner Would highly recommend him to Everyone. Denise Stagner More

I was there for a recall and I was told that there would be a loaner. When I arrived, there was no loaner. I live over 60 miles away from the dealership so I was a little disappointed to wait. I waited 6.5 be a loaner. When I arrived, there was no loaner. I live over 60 miles away from the dealership so I was a little disappointed to wait. I waited 6.5 hours. More

Sean was very professional and helpful. I didn't have to wait too long to be seen to. T I didn't have to wait too long to be seen to. T More

Every time I go in for service, I always request Will . He’s very helpful & very professional. He’s the reason I keep coming back . Thank you Will for being so amazing & always taking a great care of your He’s very helpful & very professional. He’s the reason I keep coming back . Thank you Will for being so amazing & always taking a great care of your clients . Keep up the great work ! I’m a very satisfied customer ! More

Impossible to get a hold of anyone in the department to find out when my car would be ready. Made appointment online, car wasn’t serviced until next day. The staff in person were very nice and helpful but find out when my car would be ready. Made appointment online, car wasn’t serviced until next day. The staff in person were very nice and helpful but the experience otherwise was poor. My tires wore much sooner than anticipated, I asked the service manager to look into the warranty on the tires since I purchased them through the dealership. Never received a response. More

William with the service department is outstanding! He got my car in for repair, found me a loaner car, and delivered it to me when it was completed. I cannot say enough good things about William and h He got my car in for repair, found me a loaner car, and delivered it to me when it was completed. I cannot say enough good things about William and his customer service! More

the dealerships service facility is too small for their volume. The service team is trying hard but compromised by lack of space. volume. The service team is trying hard but compromised by lack of space. More