Mercedes-Benz of Reno - Service Center

I was greeted in a timely manner by my service advisor, Will. He was friendly and very professional. I appreciated he recalled my previous visit involving installation of a new battery. He asked how the ne Will. He was friendly and very professional. I appreciated he recalled my previous visit involving installation of a new battery. He asked how the new battery was doing. Will provided me with status updates as I waited for the service to be completed. Very positive experience. The waiting area was clean, nicely appointed, and well stocked with a variety of drinks and snacks. More

I purchased this vehicle from this dealership in 2014 and have had it serviced there ever since. My recent experience with your service Department has caused me to conclude that I will no longer do so for th have had it serviced there ever since. My recent experience with your service Department has caused me to conclude that I will no longer do so for the following reasons: —my telephone requests, over a period of five days, to speaker to a Service Advisor were repeatedly forwarded to voicemail over which I left messages and requests for return calls, the first five of which were not returned. I was finally put through by calling the sales Department and expressing my frustration. —I was finally able to schedule service (battery replacement and oil change with multi point inspection). Working by text with the service advisor I coordinated my delivery of the vehicle one day prior to the scheduled service time and two days following. In a text exchange he informed me the work was completed and ready for pickup. However, when I arrived the day after this exchange to pick the vehicle up the Advisory on duty informed me I would have to wait because the vehicle was (1) blocked in by other vehicles and (2) the battery was dead. At my request, that Advisor kindly had a technician check the alternator and wiring voltages. Finding no reason for the battery to be dead he had a new battery installed. —I returned to the dealership the following business day when the first Service Advisor was present to register my complaints (including the fact that the paperwork provided me contained no report reflecting the results of the multi point inspection). His response was he couldn’t explain the issue with the battery because he was not on duty when I picked the vehicle up. Further, notwithstanding my experience with all of my previous multi point inspections, he informed me that all they ever provide is the invoice reflecting the oil change and associated cost. He clearly had no interest in accepting accountability for the battery issue or discussing my concern that perhaps the oil change and multipoint inspection had not been done since it was seemed quite possible the original battery had not been replaced. I expressed my displeasure with the experience and took my leave. I am an eighty six year old customer who, in my lifetime, has never had occasion to submit such a negative report on any establishment. I regret doing so now but am left with little choice. More

My rating is for my service advisor Marlon Alvarez. He was very honest about how long I would have to wait for the basic service A on my car and why. My car was ready 1 hour earlier than expected. He was very honest about how long I would have to wait for the basic service A on my car and why. My car was ready 1 hour earlier than expected. I was very happy with the customer service Marlon provided. He lead me to the lounge and offered the shuttle service for anywhere I might like to go, More

The services are good, but can be improved by checking messages and return calls right way, especially when people are waiting for picking up car as soon as possible. messages and return calls right way, especially when people are waiting for picking up car as soon as possible. More

I’d like the service department they are very professional and very knowledgeable personal….. especially my service manager, Brandon…. I enjoy talking to him professional and very knowledgeable personal….. especially my service manager, Brandon…. I enjoy talking to him More

My advisor Will was beyond amazing! I never had to wait to drop off or pick up my car. He even helped me pair my phone since the update had cleared it. I never had to wait to drop off or pick up my car. He even helped me pair my phone since the update had cleared it. More

Great service rep. Easy to get a hold of using the main call in nowadays. Or chat feature worked too. Online scheduler is nice Easy to get a hold of using the main call in nowadays. Or chat feature worked too. Online scheduler is nice More

My Service Advisor, Brandon Muhlenburg provides excellent customer service and communication. I’m very happy with fast service and quality care. customer service and communication. I’m very happy with fast service and quality care. More

Disappointed in the whole experience with the lack of real customer service. Years prior customer service was amazing, simple little things like calling me to tell me my car was ready for pick up, acknow real customer service. Years prior customer service was amazing, simple little things like calling me to tell me my car was ready for pick up, acknowledgment that I was in the building or that I had been waiting to talk to anyone about my car. The service technicians are sloppy to say the least , forgetting to cap off the oil cap , washer fluid lid. Refusing to do service that I myself requested them to do. I requested that my breaks be replaced and they tell me that I don’t need to replace them. I wasn’t asking if I needed them replaced I wanted them replace. So to close if you need service on your car find another license service tec to work on your car you will receive better service. More

As usual when I went for service my car was done in a timely manner and everything was fine. Everything was explained to me carefully by Brandon. He goes above and beyond to ensure his customers are ve timely manner and everything was fine. Everything was explained to me carefully by Brandon. He goes above and beyond to ensure his customers are very happy. Kudos to you all for having such a great staff there! More