Mercedes-Benz of Reno - Service Center

My recent service was good, the service writer William Goodpaster kept me informed. They got me in and out in a timely manner. Goodpaster kept me informed. They got me in and out in a timely manner. More

My recent service experience was a demonstration of disrespect and complete disregard to me as a long time and loyal customer of Mercedes. disrespect and complete disregard to me as a long time and loyal customer of Mercedes. More

Dealership is very busy, no room for parking. Service consultant, William Goodpasture, very helpful and informative. Appreciative his good updates. Service consultant, William Goodpasture, very helpful and informative. Appreciative his good updates. More

Great service and customer care for me and my SUV. I appreciate the service managers I appreciate the service managers More

From the buying process to the service departments, was great. When it comes to the service department they are amazing most specifically Will. Every time I have an issue with my car whether I have an appo great. When it comes to the service department they are amazing most specifically Will. Every time I have an issue with my car whether I have an appointment or not he takes care of what needs to be done. More

No updates were given. No phone calls were returned. When I drove up to the dealership, service people were together in a small glass walled office, next to the coffee ro No phone calls were returned. When I drove up to the dealership, service people were together in a small glass walled office, next to the coffee room....did not seem so busy. Yet, when I call to the service department, their answering service was unable to find any service adviser at all. Can't find the manager, put's me into the voice mail, which did not get returned. Day after day. Took the car to a different shop after the repairs and was told by that shop that MB of Reno had been misleading/wrong about one of the issues, had to pay additional 300$ for some correctional diagnostic fees, another 2 days in a shop. Maybe they are short of staff, don't know. Just in case, changed my choice for the next vehicle. My wife's car gets serviced in another dealership and it's night and day. More

Made an appt for recall work. Scheduling the appt was very easy and they worked around my schedule to get in and get the work done. Service dept staff was great. Scheduling the appt was very easy and they worked around my schedule to get in and get the work done. Service dept staff was great. More

Daleney took care of almost everything that was needed to be done with great care and was delivered on time be done with great care and was delivered on time More

Delaney was the best. She kept me very informed and was on top of making sure everything got done right. She kept me very informed and was on top of making sure everything got done right. More

Service Department won’t return calls. They take your car. They take your money, but in between you can’t get them to answer the phone or return your call. Just need an estimated completio They take your car. They take your money, but in between you can’t get them to answer the phone or return your call. Just need an estimated completion date and they can’t even text you a response. I would expect more from a Mercedes dealership. If I had any suggestions for future customers, it would be find a private mechanic or drive to Roseville Mercedes and save yourself the hassle. I won’t be making the same mistake again. More