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Mercedes-Benz of Reno - Service Center

Reno, NV

3.8
272 Reviews

272 Reviews of Mercedes-Benz of Reno - Service Center

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October 07, 2023

I have been using Mercedes Benz of Reno, and I am very please this service More

by Marina Thibeaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Oct 10, 2023 -

Mercedes-Benz of Reno responded

Hi Marina, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

October 03, 2023

I have to speak highly of Delaney in service. She went above and beyond. She's my gal for sure. Have been coming to your dealership for several years and will continue to do so. That girl deserve More

by elwilson2330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delaney in Service.
Oct 05, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for your kind review; we are happy to pass along your comments to Delaney here at Mercedes-Benz of Reno! Feel free to stop by if you ever need any more help.

September 15, 2023

Competent, good communication, did more than they needed to, charges seemed appropriate, late hours offered for drop off and pickup More

by 13jverdi13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 19, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 14, 2023

I am very well pleased with my last visit! It was the best one that I have had since Joe Castleberry was there. More

by nunie0728@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delaney
Sep 18, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 10, 2023

I was very impressed with the quality of the service I recieved. This has become my go to dealership More

by David.orlandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Sep 12, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 05, 2023

My car has been in several times for the same issue. This time I picked it up after two days of it being there and neither issue was fixed. My wipers still skip awful and the air conditioning has a bad More

by lindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Sep 05, 2023 -

lindsey responded

Another thing, last year I took it in for a broken window shade and was told the part needed to be ordered and they would call. Never got a call. Waited til next service and when I scheduled appt. I mentioned the window shade. I was told it would be done at that time. When I picked up car, they said they needed to order the part... Again... Never heard back. A year later and still no follow up, fix or part has shown up. Also, told I needed new tires this July when they didn't fix issues it was in for, I had new tires put on in Jan. at a tire business. Took it to tire business that put tires on and they said tires are at 70%... So mercedes wants me to get new tires, but can't fix the three issues I bring the car in for. Chance sold me the car, he was absolutely great. Everything since then is not. Service dept. and service managers need an overhaul. My daughter has an Audi, the service there is impeccable in comparison. They update consistently, offer loaner, follow up, and get you in quickly. Too bad I don't love Audi cars.

September 01, 2023

Scheduling the appointment was quick and easy. The service representative (Delaney) was professional, courteous and my vehicle was ready when promised. The cost for service was within the estimate More

by glhorne55
Recommend Dealer
Yes
Employees Worked With
Delaney
Sep 05, 2023 -

Mercedes-Benz of Reno responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 31, 2023

The dealership was short on mechanics to check the engine light on, however, the general manager was very helpful and gave me a loaner car until the problem was diagnosed and repaired. More

by Smw207
Recommend Dealer
Yes
Employees Worked With
Delaney Delaney
Sep 05, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (775) 260-4602 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

August 29, 2023

great customer service. ..accurate estimate and timely repairs. The service staff had a great attitude. More

by nancykbrownellapc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Sep 03, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 25, 2023

Delaney was the person who took care of my recall visit. She was professional and upbeat and very capable. Those qualities are rare theses days. More

by wolfdebi
Service Time
Recommend Dealer
Yes
Employees Worked With
Delaney
Aug 30, 2023 -

Mercedes-Benz of Reno responded

Hi, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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