Mercedes-Benz of Reno - Service Center

The sole reason I will not buy another Mercedes ever: this dealership. They are the only Mercedes dealership within 100+ miles, and it shows. They don't care. Availability to get a service appointment - this dealership. They are the only Mercedes dealership within 100+ miles, and it shows. They don't care. Availability to get a service appointment - several weeks out; Availability to get a loner car: close to 0. So you should plan to be out of a car. If you live 50 miles away, too bad. Bonus feature: When I got my car back, they had cracked the windshield and blamed the heat. They said the damage was visible on a picture when I dropped it off. When I asked for the picture, they sent me one showing no damage. When I asked them about it, they changed their story to "the picture does not do it justice". In short - they just don't care, because they don't have to. They have a captive customer base and will milk them to the maximum extent possible. I will drive 100+ miles going forward to avoid them, and my next car will not be a Mercedes - solely because of this dealership. More

Phil Shreves was great getting me in for service and explaining and guiding me about what was needing to be done as well as cost estimates. He was good about communicating with me about the progress of explaining and guiding me about what was needing to be done as well as cost estimates. He was good about communicating with me about the progress of the work and I like the ability to text as well as call him on a cellphone. More

I received a text confirming my appointment and I responded days in advance that I would arrived at the scheduled date/time. However, upon my arrival, there was no appointment listed for me in the " responded days in advance that I would arrived at the scheduled date/time. However, upon my arrival, there was no appointment listed for me in the "system." I showed Delaney the text and my response confirming that I'd arrive as scheduled. Delaney plugged me into the schedule and had my E Class ready for me, even washed, in three hours. Thats good service!!! More

Very professional and proficient with repairs. Paul is an excellent service facilitator. Than you paul Paul is an excellent service facilitator. Than you paul More

The customer service was great. I was updated throughout the repair process and the advisor followed up after my vehicle was returned to me to ensure everything was working properly I was updated throughout the repair process and the advisor followed up after my vehicle was returned to me to ensure everything was working properly. More

Will Goodpasture is an excellent service manager who was compassionate & an exceptional communicator. He was a delight to work with. compassionate & an exceptional communicator. He was a delight to work with. More

The space is small in this dealership compared with other states . The service manager is very helpful William Goodpasture . He is knowledgeable and deserves 5 stars rating. states . The service manager is very helpful William Goodpasture . He is knowledgeable and deserves 5 stars rating. More

Honestly i could give a fair rating after todays appointment 6/27/23 i brought my car back in after being serviced on 6/24/23. After leaving my info center gave me a message that my headlight wasnt appointment 6/27/23 i brought my car back in after being serviced on 6/24/23. After leaving my info center gave me a message that my headlight wasnt operating and when i brought it in there were no warnings or info about anything. I just want my vehicle the way it was when i brought it in on 6/24/23. More

Sean was very attentive and quickly got me checked in. He also conveniently kept me updated via text on the status of my service. When I arrived to pick up my car, he answered all of my questions and we He also conveniently kept me updated via text on the status of my service. When I arrived to pick up my car, he answered all of my questions and went through the service checkpoints. More