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Mercedes-Benz of Reno - Service Center
Reno, NV
272 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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272 Reviews of Mercedes-Benz of Reno - Service Center
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July 14, 2023
Used to be ok, now they're shorthanded, missing work they charge for, and work they complete is not what it used to. I paid for tire rotation, and it was never done, I paid for Multipoint inspection, no men charge for, and work they complete is not what it used to. I paid for tire rotation, and it was never done, I paid for Multipoint inspection, no mention of any tire issues, and the tire blew on the highway at 75 mph almost killing my wife as we left the dealership. Regrettably, as much as I like Mercedes Cars, it's time to switch to another brand. I hear Lexus is awesome, or maybe BMW? I know for sure no more Mercedes unless I move out of the area. More
by Siham
Employees Worked With
Will
July 13, 2023
Phil Shreves was great getting me in for service and explaining and guiding me about what was needing to be done as well as cost estimates. He was good about communicating with me about the progress of explaining and guiding me about what was needing to be done as well as cost estimates. He was good about communicating with me about the progress of the work and I like the ability to text as well as call him on a cellphone. More
by tcspecht
Employees Worked With
Phil Shreves
July 12, 2023
I received a text confirming my appointment and I responded days in advance that I would arrived at the scheduled date/time. However, upon my arrival, there was no appointment listed for me in the " responded days in advance that I would arrived at the scheduled date/time. However, upon my arrival, there was no appointment listed for me in the "system." I showed Delaney the text and my response confirming that I'd arrive as scheduled. Delaney plugged me into the schedule and had my E Class ready for me, even washed, in three hours. Thats good service!!! More
by cmackie2021
Employees Worked With
Delaney
July 06, 2023
The customer service was great. I was updated throughout the repair process and the advisor followed up after my vehicle was returned to me to ensure everything was working properly I was updated throughout the repair process and the advisor followed up after my vehicle was returned to me to ensure everything was working properly. More
by Yerhuckelberry
Employees Worked With
Phil
June 30, 2023
The space is small in this dealership compared with other states . The service manager is very helpful William Goodpasture . He is knowledgeable and deserves 5 stars rating. states . The service manager is very helpful William Goodpasture . He is knowledgeable and deserves 5 stars rating. More
by Henry
Employees Worked With
William Goodpasture
June 28, 2023
Honestly i could give a fair rating after todays appointment 6/27/23 i brought my car back in after being serviced on 6/24/23. After leaving my info center gave me a message that my headlight wasnt appointment 6/27/23 i brought my car back in after being serviced on 6/24/23. After leaving my info center gave me a message that my headlight wasnt operating and when i brought it in there were no warnings or info about anything. I just want my vehicle the way it was when i brought it in on 6/24/23. More
by Robinsonricky40
Employees Worked With
Desiree
June 26, 2023
Sean was very attentive and quickly got me checked in. He also conveniently kept me updated via text on the status of my service. When I arrived to pick up my car, he answered all of my questions and we He also conveniently kept me updated via text on the status of my service. When I arrived to pick up my car, he answered all of my questions and went through the service checkpoints. More
by breanne
Employees Worked With
Sean Bouthillier
