Mercedes-Benz of Reno - Service Center

I brought my 2013 G63 in for an engine light for an emissions leak at the end of January. Since then, I have had a few things fixed and spent over 12K on my truck and the same problem still exists. It' emissions leak at the end of January. Since then, I have had a few things fixed and spent over 12K on my truck and the same problem still exists. It's now June 8, 2023, and the dealership is basically letting my vehicle sit in the back. 4 months and running! So frustrating! The management does not seem to care. More

Excellent service Service representative was very helpful and knowledgeable. Service was performed in timely fashion helpful and knowledgeable. Service was performed in timely fashion More

Mercedes is making big improvements in the quality and availability of care for Sprinter style camper vans. availability of care for Sprinter style camper vans. More

Assessed work to be completed correctly- provided transparent estimate and upon my approval remediated promptly. At pick up Sean helped to share for my visibility items addressed before before my d transparent estimate and upon my approval remediated promptly. At pick up Sean helped to share for my visibility items addressed before before my departure. More

I've always been pleased with the work done and in a short time visit. Things need to go smoothly now days with so much going on in every ones daily life. Good to know you have a friendly staff to deal short time visit. Things need to go smoothly now days with so much going on in every ones daily life. Good to know you have a friendly staff to deal with. More

Service Center had oil changed took 5+ hrs. No offer to drive me home. No were sorry it's taking so long. Nothing Just wait! Bad experience. No offer to drive me home. No were sorry it's taking so long. Nothing Just wait! Bad experience. More

Will, my service advisor, was extremely helpful, friendly, and knowledgeable. Most of the people who work there are very nice and helpful as well and that’s what makes this dealership great! friendly, and knowledgeable. Most of the people who work there are very nice and helpful as well and that’s what makes this dealership great! More

Excellent staff. Very fast turn around. Great communication from the staff and management. Nice parts people as well. Very fast turn around. Great communication from the staff and management. Nice parts people as well. More

Exceptional Mercedes Service Experience I recently had the pleasure of visiting a Mercedes service center, in Reno, for regular maintenance and repairs, and I must say that my experience was nothing short the pleasure of visiting a Mercedes service center, in Reno, for regular maintenance and repairs, and I must say that my experience was nothing short of exceptional. From the moment I walked in, I was impressed by their commitment to great communication, efficiency, and customer satisfaction. One of the standout aspects of my visit was the service center's exemplary communication. The staff (Marlon) members were incredibly friendly, knowledgeable, and eager to assist. They took the time to listen attentively to my concerns, thoroughly explaining the necessary repairs and maintenance procedures in a way that was easy for me to understand. I truly felt like a valued customer throughout the entire process. Moreover, the speed at which the service was completed was truly impressive. Despite the busy nature of the facility, they managed to promptly address my vehicle's needs without compromising on the quality of their work. I was thrilled with how efficiently they managed their time and resources, allowing me to get back on the road as quickly as possible. In addition to their excellent communication and quick service, I was also delighted to be provided with a loaner car during the duration of my vehicle's stay at the service center. This added convenience ensured that my daily routine remained uninterrupted, as I could continue with my regular activities without any inconvenience. The loaner car was well-maintained and comfortable, reflecting the commitment of the service center to customer satisfaction and convenience. Overall, I highly recommend this Mercedes service center of Reno for anyone seeking top-notch service. Their exceptional communication, quick turnaround time, and provision of a loaner car truly set them apart from other service centers. Whether it's routine maintenance or more extensive repairs, you can trust this establishment to deliver an outstanding experience. I am thoroughly satisfied with the level of service I received and will undoubtedly return for all my future Mercedes service needs. -Stephen Gabelich More

We recently had our Sprinter in the shop for 3 weeks. The starter issue was diagnosed as a misplaced fuse issue and when we got the car back the radio, dashboard lights and power charger weren't working The starter issue was diagnosed as a misplaced fuse issue and when we got the car back the radio, dashboard lights and power charger weren't working. We were told it would be a 2 month wait to get the new issues looked at. In December 2022 a 2 1/2 hr job for emission modification took 3 weeks because someone forgot to order parts. This is after waiting 2-3 weeks to get on the schedule. More