Mercedes-Benz of Reno - Service Center

NO and very slow response to my calls and appointments. I was to have an appointment with Will in February, but I had no reply after six (6) tries. So I went to another company. Then recently I had to go t I was to have an appointment with Will in February, but I had no reply after six (6) tries. So I went to another company. Then recently I had to go to Mercedes because I had a recall. I went to Sean who was very helpful except they forgot me. I was at the dealership 4 hours. More

The service specialist I turned my car over to called in sick the next and no one returned my call about when I can come pick up my car. The receptionist transferred my call to another service specialist to sick the next and no one returned my call about when I can come pick up my car. The receptionist transferred my call to another service specialist to leave a message and the person did not return my call either. I had to go down there the next day only to find out that my car was ready the same day I dropped it off. All the car needed was freon gas for the A/C. Very disappointed, did not expect this kind of service from Mercedes Benz. More

This dealership is horrible. My Mercedes has been there to get worked on it’s been 2 months goin on 3 an they haven’t even looked at. I’ve been calling everyday trying to get aho My Mercedes has been there to get worked on it’s been 2 months goin on 3 an they haven’t even looked at. I’ve been calling everyday trying to get ahold of the mechanic will an he has not even tried to get in touch with me letting me know the status on my car. Very poor communication More

I received excellent service, a warm welcome and a wonderful, friendly service manager. Not only that, but the arrangement for a ride was stellar. wonderful, friendly service manager. Not only that, but the arrangement for a ride was stellar. More

Will Goodpasture, my service representative was amazing! I showed up with a dead battery and no appointment near closing time. He was fast, efficient and even helpful in scheduling my maintenance service I showed up with a dead battery and no appointment near closing time. He was fast, efficient and even helpful in scheduling my maintenance service while the car was at the dealership. He called me when my car was ready for pickup and had it waiting For me. He deserves 5star plus rating! More

Service was good. But I was told when i made the reservation at the call center that they couldn't guaranty a loaner car. I feel that was unacceptable for the price But I was told when i made the reservation at the call center that they couldn't guaranty a loaner car. I feel that was unacceptable for the price point of my 2021 GLE53. the service provider advised me that in the future i should call him directly and he would ensure a loaner is available. The call center should have advised me of that. I waited over 4 hours for my car to be service. More

Sean was great, very helpful with my SL. I will ne nack to see him. I will ne nack to see him. More

The personal service I have enjoyed at the Reno MB is amazing and appreciated. My new service advisor Will is responsive, available and progressional. I am very pleased as a 25 year MB customer. amazing and appreciated. My new service advisor Will is responsive, available and progressional. I am very pleased as a 25 year MB customer. More

The facility is new and clean. Waiting room lacks powered outlets that makes it difficult to do work while waiting the 2-3 hour wait that is usually required for service. My se Waiting room lacks powered outlets that makes it difficult to do work while waiting the 2-3 hour wait that is usually required for service. My service advisor was Will Goodpasture. He did an excellent job of informing me of needed service and did so in a very pleasant way. He is a keeper. The service quality is consistently excellent, but is very pricey. More

Service had all the part needed to service my civic. They explained everything that was checked on my car. It was cool ! Thanks They explained everything that was checked on my car. It was cool ! Thanks More