Mercedes-Benz of Richmond - Service Center

Work done correctly and excellent customer service. Good experience will bring me back for all my service needs. Good experience will bring me back for all my service needs. More

I always have a great experience with this Company when bringing in my vehicle for service. My Tech Advisor, Tavaras Daniels, is the BEST. He makes sure to keep me updated from the start of service until f bringing in my vehicle for service. My Tech Advisor, Tavaras Daniels, is the BEST. He makes sure to keep me updated from the start of service until finished. He is definitely pleasure to work with. More

The service team always takes good care of me. My sales person Kervin always stops to greet me. My sales person Kervin always stops to greet me. More

It was a pleasant experience interacting with this dealership. Everyone was helpful and courteous. Steve was very helpful and made me feel comfortable that my car would be serviced professionally. He dealership. Everyone was helpful and courteous. Steve was very helpful and made me feel comfortable that my car would be serviced professionally. He communicated the status of the work to be done and was very knowledgeable about what was needed. I won't hesitate to return for any future service needs. More

Steve took very very good care of me! he not only earned my trust right away, he made me feel like I am a member of the MB family there at Mercado. I recently lost my husband to cancer he not only earned my trust right away, he made me feel like I am a member of the MB family there at Mercado. I recently lost my husband to cancer and have such a hard time catching up- but Steve and the service team really went above and beyond to make me feel caught up and ready to go. I have had so many experiences with MB in the past all over the world and by far this interaction was the best yet. Thanks again for everything Steve and Mercado! I appreciate being taken care of. More

Great service experience! New tires, inspection, oil change - all done in a day and I had a loaner! The process was very easy and the estimate was right on. Thanks! New tires, inspection, oil change - all done in a day and I had a loaner! The process was very easy and the estimate was right on. Thanks! More

Great vehicle service and customer service! I would recommend this dealership for anyone interested in buying a Mercedes-Benz! I would recommend this dealership for anyone interested in buying a Mercedes-Benz! More

I came in frantic regarding how my Mercedes was driving. Steve my account rep. Listened and explained what they were going to check for me. Long story short. When I left the Mercedes dealership I felt like Steve my account rep. Listened and explained what they were going to check for me. Long story short. When I left the Mercedes dealership I felt like I was driving a different car. I am so happy with my GLE 350. Thank you Steve and the team! More

Very helpful and fast service. Taverras was excellent and worked very hard to help get my car fixed. Taverras was excellent and worked very hard to help get my car fixed. More

Service was completed in a timely manner. Had to clean grease from driver seat left by staff. Car wash was adequate, but door jams and tailgate showed water spots. Had to clean grease from driver seat left by staff. Car wash was adequate, but door jams and tailgate showed water spots. More