Mercedes-Benz of Richmond - Service Center

The service was excellent. Prompt diagnosis of my problem (bad spark plug, replaced coil and all spark plugs). Service was finished in under 24 hrs. Prompt diagnosis of my problem (bad spark plug, replaced coil and all spark plugs). Service was finished in under 24 hrs. More

Very professional staff with excellent customer service. The diagnostic service for my “check engine” light was done in. A timely manner. The problem was explained clearly along with the cost estimate The diagnostic service for my “check engine” light was done in. A timely manner. The problem was explained clearly along with the cost estimate More

It’s first time for me and its Very bad customer service, no feedback and no internal communication between team working inside the same branch. I dropped off my car in service center Friday night for B1 ser no feedback and no internal communication between team working inside the same branch. I dropped off my car in service center Friday night for B1 service and in Saturday morning no feedback I called service center at 10:00 am to check what happen they leave message for internal service team to call me but no one called me, after that I went to branch and service closed at 2:00 pm and no one inside branch know what happen in car and I have to wait until Monday morning. More

Great customer service! The facility is very well maintained even through the renovations. the mechanical staff was great as well as they fully explained what was needed The facility is very well maintained even through the renovations. the mechanical staff was great as well as they fully explained what was needed More

Courteous and helpful service - easy to arrange appointments for services and loaner vehicles. Steven Hunnewell made it all happen without hassle. appointments for services and loaner vehicles. Steven Hunnewell made it all happen without hassle. More

The work is always quality, but the updates were not as consistent as previously with mt man Steven, but I guess you all had him working hard during my most recent visit for repairs, Overall, I was pleased consistent as previously with mt man Steven, but I guess you all had him working hard during my most recent visit for repairs, Overall, I was pleased with my service work, but more updates would be appreciated! More

This was my first visit to the dealership for service. Was satisfied with the experience in all respects. Was satisfied with the experience in all respects. More

Always treated with respect and their communication is great on what repairs are needed. I really like the video they send you of your car being worked on! great on what repairs are needed. I really like the video they send you of your car being worked on! More

Your Dealership is one of the Best. This is my 7th M B . Now I have S550e Hybrid - which drives like a dream. The service Manager Mr. Steve Powers was wonderful in explaining me the Pro This is my 7th M B . Now I have S550e Hybrid - which drives like a dream. The service Manager Mr. Steve Powers was wonderful in explaining me the Problems - He contacted Extended Warranty Company - Got Authorized & Fixed my car with 2 New Tires, Balanced & 4 Wheel Alignment done . Now my car drives like a Dream Keep up the Good work guys. Vijay 🙏 More

I think I have adequately expressed my satisfaction with the service that was rendered and believe you should not request your clients to say more by filling out this space as mandatory. Robert F. Kay Sr the service that was rendered and believe you should not request your clients to say more by filling out this space as mandatory. Robert F. Kay Sr. More