Mercedes-Benz of San Jose - Service Center

parts dept Regarding Parts Dept: I purchased touch up paint for my MB CLS 500. When i purchased it they service rep took the paint number off my door panel as we Regarding Parts Dept: I purchased touch up paint for my MB CLS 500. When i purchased it they service rep took the paint number off my door panel as well has entered my VIN #. He sold me the touch up paint. Which came with no instruction as well has he gave me no instruction. Touch kit contained the paint and clear coat. When I got home I had to research how to apply paint and went ahead and did it to the best of my knowledge. Well the result was BAD. The touch up paint color was a dark gray and did not match the color of my car. it was very obvious and noticeable. I called parts dept and sales rep told me to bring paint and my car in. on morning that i returned back the sales rep test paint and agreed it was darker. when sales rep saw my car he also agreed paint was wrong color. But before anything could be corrected the Detail Manager need to give his second opinion. Detail manager looked at my car agreed touch up paint was dark. he even did test of sample paint on my hood. I got concerned cause he added two more spots of touch up paint on my car and what if my hood and driver side rear door was not corrected. well conclusion was, per detail manager, I had correct color of paint but i added to much. which was not true! He also stated there is not guarantee of touch up paint matching on silver and gold cars. Again he stated I applied it wrong. Then he got rubbing compound to remove the 2 spot he added to the mess on my hood and they would not come out. He told me i need to take my car to a detail shop and have them correct it. I told him why cant his detail shop do it and he told me Bischoff does not have a detail dept. Which was a big lie because Bischoff MB does have a detail dept, Plus wasn't he THE DETAIL MANAGER OF DETAIL DEPT. ?????? The sales rep and detail manager said every false thing to justify my they were right and I was wrong. And they tell me I applied touch up paint and and clear coat incorrect when they sell the product to customers with no instruction attached and they don't take the to instruct a customer on how to use product (even though i did apply it correctly!). So I left with CLS 500 with spot on my rear driver side door and spot on my hood. In addition to to 2 spots that the detail manager added and could care less that he added to my problem. I gave only 1 star for Bischoff attempting to look at my car More

My car has been in and out of this dealer numerous times for little things that keeps on failing. They always say they can't find the problem until you make them examine it again the second time and then th for little things that keeps on failing. They always say they can't find the problem until you make them examine it again the second time and then they finally agree there is a problem. When i first bought the car it took me 3 times to make them realize the alignment was off and replace the tires. Horrible place to do service and even buy a car. More

I have never dealt with a nicer bunch of people. These folks at Beshoff go out of their way to help out and REALLY care about my car and myself. If you are looking for help, this is the place. folks at Beshoff go out of their way to help out and REALLY care about my car and myself. If you are looking for help, this is the place. More