Mercedes-Benz of South Austin

Anthony was kind, helpful and did what he said he would do. A job well done. do. A job well done. More

I went in for tired replacement because my tire had a nail in it and Justin Frazier was extremely helping with great communication and customer service throughout the process. Highly recommend nail in it and Justin Frazier was extremely helping with great communication and customer service throughout the process. Highly recommend More

They had my car for 6+ weeks. Ever time they supposed to "repair" something, they would come back to me stating the repair was unsuccessful and something else needed to be replace Ever time they supposed to "repair" something, they would come back to me stating the repair was unsuccessful and something else needed to be replaced/repaired for another $2k plus charge. After all said an done, they wanted to charge me over $6k with basically nothing being repaired done besides replacing the AC Comdemcer which was $2k for that work. The other $4k plus for their incorrect troubleshooting that never fixed anything. Do not deal with Mercedes South. Total Scam! More

Our service adviser, Slader, was the best! The service facility was so clean and streamlined, so our check-in and check-out was quick. The service facility was so clean and streamlined, so our check-in and check-out was quick. More

I live out of town and always wait on the service to be completed. In order to accommodate this Jose preordered the necessary parts and had them waiting on me when I came in. They beat the time estimate an completed. In order to accommodate this Jose preordered the necessary parts and had them waiting on me when I came in. They beat the time estimate and also completed the job for less than the price estimate. The waiting area is extremely clean and comfortable. This was truly an exceptional experience. More

I recently leased a new Mercedes-Benz GLC 350 from Mercedes-Benz of South Austin, and the experience was exceptional from start to finish. I highly recommend working with sales agent Nick O'Neil. 5 St Mercedes-Benz of South Austin, and the experience was exceptional from start to finish. I highly recommend working with sales agent Nick O'Neil. 5 Star seamless, stress-free process. Sincerely, Marina. More

Great service with great attention to detail. Good communication, evaluation and explanation including video of areas you can't see. Jax was great. Good communication, evaluation and explanation including video of areas you can't see. Jax was great. More

5/5 Stars - Beyond Exceptional Service in a High-Stakes Situation!I cannot recommend this dealership highly enough, specifically due to the incredible service provided by Anthony.As the owner of a televisi Situation!I cannot recommend this dealership highly enough, specifically due to the incredible service provided by Anthony.As the owner of a television production vehicle, any downtime or damage to my equipment is highly critical. Unfortunately, while my vehicle was in the dealership parking lot for repairs, the bumper cover was accidentally damaged. While this could have been a highly stressful situation, the way the team handled it was a masterclass in luxury service.Anthony stepped in and went completely above and beyond. Understanding the unique nature of my vehicle, he managed to have the bumper cover completely replaced within just an hour. His communication, speed, and standard of care completely exceeded all luxury standards.Accidents happen, but true luxury service is defined by how a business responds to them. Anthony and his team turned a potential nightmare into a seamless, flawless experience. Thank you, Anthony, for your exceptional customer service! More

Service is great from beginning at drop off to the end when I picked up my car. when I picked up my car. More