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Mercedes-Benz of South Austin

Austin, TX

4.6
168 Reviews
Call Dealership (512) 646-6699

10900 S I-35 Frontage Rd

Austin, TX

78748

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168 Reviews of Mercedes-Benz of South Austin

September 10, 2026

I had a great experience with the service at Mercedes-Benz of South Austin. My advisor, Imad, was very helpful, professional, and made the whole process smooth and easy. Thank you for the great More

by Nuri A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imad Karaali
Print
Sep 13, 2026 -

Mercedes-Benz of South Austin responded

Hi Nuri, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 04, 2026

Service experience was quite poor for any nicer dealer brand, let alone a Mercedes franchise - not worth recounting it. More

by adam.17.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not the point.
Print
Sep 09, 2026 -

Mercedes-Benz of South Austin responded

Hello Adam. Thank you for sharing your experience at our dealership. I am sorry you had a negative experience and i appreciate the feedback and allowing me the opportunity to listen and address your concern. I would welcome the opportunity to speak to you about your experiences so i could get a little more information. My direct number is 512-500-2370. Kind regards, Richey Barnes Service Director Mercedes Benz of South Austin 512-500-2370

September 04, 2026

First thing, when giving them my key, Do Not work on it, until you tell me in detail what repairs are needed/cost. Went ahead/charged me, Without my Consent!!! More

by eliareyna
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Frazier/Richey Barnes
Print
Sep 08, 2026 -

Mercedes-Benz of South Austin responded

Thank you for sharing your feedback. We sincerely apologize for the frustration and concern this experience caused. We understand how important it is for our customers to have a clear understanding of any recommended repairs and associated costs before work is performed. We take your concern regarding authorization and communication very seriously, as transparency and obtaining proper approval are essential parts of our service process. We would appreciate the opportunity to review your visit in detail and better understand what occurred. Please contact our management team directly so we can look into the repair order, the work performed, and the charges associated with your visit. Thank you again for bringing this to our attention. Your feedback is important to us, and we will use it to help ensure we provide a better experience moving forward. Lee Tinoco General Manager Mercedes-Benz of South Austin 512.646.6699 ltinoco@group1auto.com

September 02, 2026

Slader and Richey were very helpful in helping me to navigate the repair process with MBUSA. More

by SteveT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Slader, Richey
Print
Sep 08, 2026 -

Mercedes-Benz of South Austin responded

Hi Stevet, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Austin. If you have any further questions, please don't hesitate to reach out!

September 01, 2026

Slader was so helpful, did a great job of keeping me informed regarding the repairs on my vehicle. I appreciated the video of the inspection and the honesty about what would and wouldn’t be the best cou More

by Soule2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Slader Roberts
Print
Sep 03, 2026 -

Mercedes-Benz of South Austin responded

Hello, we're happy you found Slader to be so supportive during your experience here at Mercedes-Benz of South Austin. Feel free to reach out to us if you need anything. Have a wonderful day.

September 01, 2026

I was attended to promptly, responsibly, and efficiently. The staff is highly professional, helpful, and well-trained in customer service. More

by guevarajj2.aux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Print
Sep 03, 2026 -

Mercedes-Benz of South Austin responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2026

We had a fantastic experience at Mercedes Benz at South Austin. The team - Tamarcus, Timothy, Josh and Lily were knowledgeable of their job , friendly and answered all our questions. We were impressed by More

by gshaw1346
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tamarcus, Timothy, Josh, Lily
Print
Sep 04, 2026 -

Mercedes-Benz of South Austin responded

Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 27, 2026

Service department is excellent however I have visited the showroom on numerous occasions and the sales team completely ignored me. Too busy chatting with one another. I’ve never experience this from a More

by kareneaton143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Print
Aug 31, 2026 -

Mercedes-Benz of South Austin responded

Thank you for taking the time to share your feedback. We’re very pleased to hear that you’ve had excellent experiences with our Service Department and that you were happy with the quality of service, communication, and workmanship. At the same time, we sincerely apologize that your experiences with our Sales Department have not met the same standard. You should never feel overlooked or ignored when visiting our dealership, especially as a valued service customer. We understand your point that every service visit can be an opportunity to build a stronger relationship with our customers, and we regret that we missed those opportunities. We truly appreciate you bringing this to our attention. Your feedback will be shared with our management team and sales staff so we can address these concerns and ensure that every customer is acknowledged and treated with the level of attention and hospitality they deserve. We value your business and would appreciate the opportunity to change your impression of our Sales Department. If you are open to it, we would be happy to personally assist you during your next visit. Thank you again for your honest feedback and for being a valued member of our dealership family.   Thank you    Lee Tinoco General Manager Mercedes-Benz of South Austin ltinoco@group1auto.com

August 21, 2026

Professional, attention to detail, attentive, pleasant environment and friendly staff providing quality service in a timely fashion within the timeframe estimated. More

by Ken748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Boacan
Print
Aug 22, 2026 -

Mercedes-Benz of South Austin responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Aug 22, 2026 -

Ken748 responded

Your service department was outstanding as always.

August 13, 2026

Brought my brand new e53 AMG in because my check engine light was on. 2 weeks later I was told my car was ready for pick up. When I picked up my car at the dealership, the check engine light was still on More

by Chad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
Print
Aug 27, 2026 -

Mercedes-Benz of South Austin responded

Thank you for sharing your feedback, Chad. We’re sorry to hear that your recent service experience did not meet your expectations. We understand how frustrating it must have been to pick up your vehicle and find that the check engine light was still on, especially after being told it was ready. We take your concerns regarding communication, timeliness, and the overall service experience seriously. We’d appreciate the opportunity to review what happened and address your concerns directly. Please contact our service management team at your convenience so we can discuss your visit and work toward a resolution. Thank you again for bringing this to our attention.     Lee Tinoco General Manager Mercedes-Benz of South Austin ltinoco@group1auto.com

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